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Computer Technician Support Specialist

Location:
Mount Angel, OR
Posted:
February 03, 2023

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Resume:

Woodburn School District, Woodburn, Oregon (Retired from) July 2013 – December 2022

Network Specialist – 40 Hours/week

Creating and maintaining user accounts and printer objects in a Windows Active Directory Environment

Building and configuring servers for the following physical and virtual Server’s 2008R2, 2012, 2012R2, 2016

Creating, Troubleshooting, and maintaining All Group Policy Objects for the Woodburn School District

Updating servers on a daily and weekly basis

Build, Maintain District wide security camera system

Troubleshooting and solving issues for Internet and Network connectivity

Knowledge and experience setting up and using TCP/IP, IPX/SPX, and DHCP

Ordering hardware and software for large and small projects

Helpdesk Support (by phone and in person)

Installed, configured, and maintained databases

Built and Maintained servers for programs used on a daily basis

Technical support for Power School, Follett, SchoolNet, and School Messenger

Setup and maintain Gmail accounts and groups using Google’s G-Suite

Configuring and maintaining Hyper-V clustering with multiple Virtual servers and storage arrays

Install, maintain, update, and upgrade Server, desktop, and laptop programs and operating systems

Trained users in one on one and group settings on programs utilized in the company

Installation and setup of VMWare

Configured, deployed, and maintained Active Directory Group Polices

Create and maintain network printer queues

Maintains inventory of all computer and printers

Install and configure Network Switches

Configure, Assign, and Maintain VOIP Phone system

Woodburn School District, Woodburn, Oregon August 2000 ~ July 2013

Computer technician – 40 Hours/week

Ordering hardware and software for large and small projects

Helpdesk Support (by phone and in person)

Install, maintain, update, and upgrade desktops, laptops programs and operating systems

Trained users in one on one and group settings on programs utilized in the company

Create and maintain network printer queues

Maintains inventory of all computer related equipment

Maintained CATV and Distance Learning for Woodburn School District

Reset user phone passwords for voice mail

Troubleshoot / resolve software issues

Install Software and Maintain Updates and Patches

Troubleshoot and repair computer and printers

Create and Facilitate Staff Technology Training Sessions (Individuals & Groups)

Create and Maintain Technology Reports, to Assist Administrators in Budget Planning and Purchasing Decisions

Research Products for Purchasing Recommendations to Staff-Features/Vendors/Pricing/Compatibility

Obtain Quotes and Prices (Hardware and Software) from Various Vendors, for Staff and Building Purchases

Advise Building Administration on Technology Purchases-Selection/Features/Pricing/Availability

Research New Vendors as Necessary

Research and Test New Software

Install New Computers

Move Computers, Printers and Other Equipment as Needed

Use of “Dameware software” and “Remote Desktop Connection” to remote in to user’s desktops and laptops to fix issues

Create and Maintain Staff and Student User Accounts via Novell Console One

Troubleshoot/Repair Network problems up to and including inside tech closets-narrow down issues for Network Specialist

Perform Backups for Servers

Support Desktop Computers, Computer Labs, Mini-Labs, and Laptops

Install, Configure & Maintain Network and Local Printers

Document and Maintain Active Communication for Technical Support Requests Through Track-IT (Help Desk Software)

Woodburn School District, Woodburn, Oregon August 2000 ~ July 2013

Computer technician – 40 Hours/week - continued

Install, Configure & Maintain Network Copiers

Inventory Tracking and Technology Database Management

Install & Maintain Network Software for Student Use (Read 180, SRI, Accelerated Reader, Accelerated Math, Reading Counts, TNV Programs, etc.)

Configure Labs and Workstations to Access State Online Testing Systems (TESA, ELPA)

Support Wireless Connectivity for Network Access

Dealing with Increasing Numbers of Viruses

Cleaning/Removing Adware, Malware, Spyware, Data-Mining Programs from Computers

Create Software and Hardware Standards for Purchasing, To Keep Up With An Evolving Market

Track Software Installations to Ensure Proper Use of Licenses

Manage and Supervise Student Helpers, Interns and Volunteers

Manage Large Technology Projects: HE Annex, Success, WA Annex, Welcome Center, WHS Annex, Wireless Connectivity, Mobile Lab Deployment, Microsoft Terminal Server and Thin Clients, etc.

Meet with Building Technology Committees to Provide Technology Requirement Information and Steer Technology Planning and Future Use

Maintain Large Network Through Novell Zenworks--Create New and Modify Existing Software Installation Packages, Inventory Software and Hardware, Maintain Computer and User Policies

Leatherman Tool Group, Inc. Portland, Oregon June 1997 ~ July 2000

Computer Technician / Database and Network Administrator – 40+ Hours/week

Maintained all documentation for servers and SQL databases

Ordering hardware and software for large and small projects

Helpdesk Support (by phone and in person)

Install, maintain, update, and upgrade desktops, laptops programs and operating systems

Trained users in one on one and group settings on programs utilized in the company

Create and maintain network printer queues

Maintains inventory of all computer related equipment

Leatherman Tool Group, Inc. Portland, Oregon June 1997 ~ July 2000

Computer Technician / Database and Network Administrator – 40+ Hours/week - continued

Troubleshoot / resolve software issues

Install Software and Maintain Updates and Patches

Troubleshoot and repair computer and printers

Create and Facilitate Staff Technology Training Sessions (Individuals & Groups)

Obtain Quotes and Prices (Hardware and Software) from Various Vendors, for Staff and Building Purchases

Research and Test New Software

Install New Computers

Move Computers, Printers and Other Equipment as Needed

Perform Backups for Servers

Cleaning computers that Dealing with Increasing Numbers of Viruses

Cleaning/Removing Viruses, Adware, Malware, Spyware, Data-Mining Programs from Computers

Create Software and Hardware Standards for Purchasing, To Keep Up With An Evolving Market

Track Software Installations to Ensure Proper Use of Licenses

Inventory Tracking and Technology Database Management

Document and Maintain Active Communication for Technical Support Requests Through HEAT (Help Desk Software)

AIS / Microage, Portland, Oregon March 1993 ~ February 1997

Computer Technician

Configuring new and old computer systems for network connection on the Local Area Network on site at the for Tektronix, Hewlett Packard, Nike, and First Interstate Bank / Wells Fargo

Depot work for Hewlett Packard repairs – On-site and in-house

Helpdesk Support (by phone and in person)

Install, maintain, update, and upgrade desktops, laptops programs and operating systems

Create and maintain network printer queues

Maintains inventory of all computer related equipment

Troubleshoot / resolve software issues

Install Software and Maintain Updates and Patches

Troubleshoot and repair computer and printers

Install New Computers

Microsoft Certified Professional in Windows 2000 Pro, 2000 Server, Windows XP, Server 2003

TrackIT [Administration]

A+ Certification [DOS & Windows, Computer Service Technician]

Training in Implementing a Database on Microsoft SQL 6.5, 7, and 2008

Training in Program Languages (C++, JAVA, JAVA Script, Visual Basic, HTML, and Ruby)

Trained in Security measures in a LAN, WAN, and Wireless network environment

Compaq Certifications on Laptops, Desktops, and Servers

Hewlett Packard Certified on LaserJet Printers

IBM Certifications on Desktop Computers and Network Laser Printers

Lexmark Certified on Laser Printers

Toshiba Notebooks Certified

Windows NT Training [Basic and Intermediate]

Windows 95, 98, and NT Introduction and Configuration

Training in Crystal Reports

Noel S. Rea

440 S. Pershing Street ~ Mount Angel, Oregon 97362

503-***-**** (Cell)

Email: adu4io@r.postjobfree.com or adu4io@r.postjobfree.com

Objective

To achieve a meaningful position that will utilize and optimize the skills that I have acquired over my 31+ years working in the technology industry, which will allow me to address and solve the technical needs of the company, by applying my experience within the area of Desktop Specialist and Network Administrator in accomplishing deadline driven projects.

Professional Experience

Noel S. Rea

440 S. Pershing Street ~ Mount Angel, Oregon 97362

503-***-**** (Cell)

Email: adu4io@r.postjobfree.com or adu4io@r.postjobfree.com

Noel S. Rea

440 S. Pershing Street ~ Mount Angel, Oregon 97362

503-***-**** (Cell)

Email: adu4io@r.postjobfree.com or adu4io@r.postjobfree.com

Noel S. Rea

440 S. Pershing Street ~ Mount Angel, Oregon 97362

503-***-**** (Cell)

Email: adu4io@r.postjobfree.com or adu4io@r.postjobfree.com

Noel S. Rea

440 S. Pershing Street ~ Mount Angel, Oregon 97362

503-***-**** (Cell)

Email: adu4io@r.postjobfree.com or adu4io@r.postjobfree.com

Training and Certifications

Employment History

Woodburn School District, Woodburn, Oregon August 2000 ~ Present

Leatherman Tool Group, Inc. Portland, Oregon June 1997 ~ July 2000

AIS / Micro-age, Portland, Oregon March 1993 ~ February 1997

National-Rent-A-Computer, Tigard, Oregon November 1991 ~ March 1993

Education

University of Phoenix January 2004 ~ April 2012

Bachelor of Science in Information Technology

University of Phoenix

Certificate of Completion [Microsoft Certified Systems Engineer] April 2002 ~ January 2003

Pioneer Pacific College

Certificate of Completion [Digital Repair Technician] January 1991 ~ October 1991



Contact this candidate