Remote Customer Support

D. LeAnn Smith

**** ****** **, ************, ** *2407 *****************@*****.*** 540-***-****

Aug 2017 - May 2019: CapitalSoft, Newark DE, Full Time J2EE Consultant I assumed the team lead position for construction management software for state transit authorities. My support opened up the possibility for the former sole J2EE engineer to leave the company. I guided new Java developers in efforts in my design. I worked on integration with DevExtreme, BlueBeam and MPXJ. I performed load testing and created an automated way to track QA coverage I acted as the CSR for all of the customers including NJTA & MTA. I lead the development team meetings and managed a customer support ticketing system while contributing with bugs fixes and enhancements. Skills: Weblogic, java, jsp, HTML5, JavaScript, jQuery, SQL, Oracle, DevExtreme, BlueBeam, jMeter

Feb 2016 – Jul 2017: upWork.com, online freelance, Contractor/Consultant I became the sole contributor and LAMP and LEMP system administer for a cakePHP website. I added payment processing and many UI enhancements. But mostly, I took a clunky composite of contractor work and cleaned it up for performance. The websocket server usage was re-written. The SQL calls were cleaned up and javascript intervals and session data was minimized. A nginx server was created for static content and log-file noise was eliminated. More importantly, I researched and designed the most scalable and globally supported video streaming solution using WebRTC. Skills: PHP5.5, websockets, HTML5, JavaScript, jQuery, angular js, CSS, CentOS, Ubuntu, apache, nginx, JMeter, WebRTC

Jan 2016 - Feb 2016: upWork.com, online freelance, ContractoConsultant I created a Cross-Domain authentication website to access a Shiny App on a Cloud Droplet without logging in. A unique code was used to prevent access from any other point. Feedback: 5/5 stars, “Went above and beyond. Very dedicated to getting a tough job exactly right.” It is hacker-proof and verified on browsers: Firefox [44.02], Chrome [48.0], IE [8,11], Safari [5.1.7-win], Opera [35] . Skills: PHP5.5, HTML5, JavaScript, Ubuntu, Xampp, apache2.4, Shiny Server, RStudio Jan 2007 - June 2009: Byas Foto World, Hyderabad, India, Contractor/Consultant I created a PHP website for a remote customer with complete online ordering functionality for a print shop in India which processed picture files into products. It involved re-writing Coppermine and implementing multi-national credit card processing. Verified on: Firefox, IE 6, IE 7, Opera & Chrome. Skills: PHP, CSS, HTML, JavaScript, AJAX, mySQL, cPanel, Adobe Photoshop, Windows 2000/XP Dec 2000 - Dec 2006: PartyLite Gifts, Plymouth MA, Lead Application Systems Analyst I was the only Extranet personnel for the first years and became a successful project leader for contractors and new hires. I wrote new conference, return order and consultant order processing modules. I reorganized existing show order code to be object oriented so that shared functionality had one code base. This enabled new order type expansion with exponentially reduced development time. It also made ongoing maintenance simpler with streamlined test paths. I introduced and used WebLoad for performance testing and successfully caught issues before they reached the customer. Skills: J2EE, Java, JSP, CSS, HTML, JavaScript, SQL, Struts 1.1, XML (XSL, DTD), Servlets, Web Services, Webload, Oracle, DB2, WebSphere App Server 5.1, Linux, Windows NT/2000, Mac ( OS 8, 9, 10)

Oct 1996 - Nov 2000: Lotus Development Corp. IBM, Cambridge MA, Software Engineer II I created a large native installation program on my own for the AS/400 which required investigation with remote IBM teams. Also, I contributed to java development toolkits, server-side Java plug-ins to Domino and front-end website interfaces as an eSuite team member. I started as a java development toolkit QA engineer for all platforms and advanced quickly to the elite teams. Skills: J2EE, Java, JSP, CSS, HTML, JavaScript, Java Applets, WebSphere App Server, Unix ((Sun Sparc, Solaris, AIX, HP)), AS/400, Windows 95, 98, NT, Macintosh ( OS 8, 9, 10) Apr 1992 - Sept 1996: Intellution, Norwood MA, Software Engineer I wrote new I/O drivers for factory automation software (FIX DMACS) using a software development toolkit. I successfully finalized goals onsite with many types of factory hardware (PLCs) domestically and internationally.

Skills: C, C++, HTML, CSS, JavaScript, DOS 16, Windows 16, Windows 32, Windows 95, Windows 98, Windows NT, OS/2

1987 – 1991: Bridgewater State College, Bridgewater MA, BSCS . Computer Science major with minors in both Math & Art, GPA: 3.24 Skills: Pascal, Prolog, Cobol, Assembly language, Visual Basic, VMS (Vax), OS 370 2009 – 2012: Keller Graduate School of Management, DeVry University, MAFM Master's of Financial Management

Skills: Quickbooks, Microsoft Excel, Sarbanes Oxley act

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