Service Representative Customer

Jeanne Walsh

Rochester, NY ***** 585-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

SKILLS

Cash register

Adding machine

Salesperson

Good people skills

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE 10/2021 to CURRENT

Herremas Rochester, NY

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

CUSTOMER SERVICE REPRESENTATIVE 10/2014 to 10/2021

Bjs Wholesales Club Webster, NY

Sold memberships to meet weekly quota

Sold store credit card ranked number 1

Answered phone calls and directed to appropriate departments

Worked in cash office balancing daily sales

Ran fast lanes quickly and accurately

EDUCATION

Associate Of Applied Business Administrative Assistance And Secretarial Science 03/1995

Rochester Business Institute, Rochester NY

General 03/1987

Monroe High School, Rochester NY

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