Education:

****-** - ****-**

Master of Science: Management & Leadership

Western Governors University - Salt Lake City, UT

****-** - ****-**

MBA: International Business

Ashworth College - Norcross, Georgia

Graduated Summa Cum Laude

Member of Delta Epsilon Tau Honor Society

2010-01 - 2012-04

Bachelor of Science: Business Management

Western Governors University - Salt Lake City, UT

Certifications

Comptia: A+ CE, Network+ CE, Server+, Security+ CE

Microsoft: MCSE, Azure Administrator Associate

ISACA: CISA (Certified Information Systems Auditor), CISM (Certified Information Security Manager)

PMI: PMP (Project Management Professional)

DOD 8570 Cert Eligible

IAT Level 1,2,3 Eligible

IAM Level 1,2,3 Eligible

CSSP Manager Eligible

Operations Management Training

NJ School Business Administrator Certification of Eligibility

Certified Lean Six Sigma Black Belt (CLSSBB)

Culinary Arts Diploma

Career Highlights: Exceptionally motivated IT professional with 15 years of experience providing excellent customer and mission support. Manages multiple projects concurrently with insightful prioritization.

EXPERIENCE

2020-01 - 2022-04

Jr IT Project Manager (Remote)

Clayton COC, Glassboro, NJ

Construction/Technology Projects

Experienced in managing and delivering assigned projects.

Informed project status and issues to clients on regular basis.

Developed project plan, schedules and budget based on client requirements.

Maintained productive working relationships with stakeholders.

Managed vendor activities and maintained both new and existing vendor relationships.

Negotiated contracts

Cost Controlling

Reducing vendor related risks and ensuring service delivery

IT Support including creating username and passwords, password reset, hardware & software, wiring, installing projectors, smartboard, security cameras

2019-12 - 2020-06

IT Specialist (Nights & Weekend)

Sunplus Data Group, Remote, NJ

Provided on-call support for critical issues related to Microsoft Windows 7,8,10, Azure, Microsoft office 365

Configure, install, and maintain Mac systems, their peripherals, mobile devices and issues related to hardware and software

Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution

Increased customer satisfaction by resolving issues

Resolved problems, improved operations and provided exceptional service

Actively listened to customers' requests, confirming full understanding before addressing concerns

Microsoft Office 365 - Created and manage users in Microsoft Office 365, Import users, Create security groups, Manage spam and malware

Manage Users, Devices, and Groups in Azure Active Directory

Manage Enterprise Applications

Configure security features in Azure Active Directory

Configure Multi-Factor Authentication

Manage Azure and Azure AD Roles for delegation

Sync an on-premise Active Directory Domain Services to Azure Active Directory

Microsoft teams, Zoom, Google meets

09/2016 – 12/2019

IT Specialist/ Assistant IT Supervisor (MSP)

Advanced Computer Solutions Group, Mount Laurel, NJ

Maintained 300+ Windows computers and peripherals, including all configuring and monitoring

Configure, install, and maintain Mac systems, their peripherals, mobile devices and issues related to hardware and software

Provided coaching and counseling to 7 employees to encourage professional growth as well as meet short- and long-term goals

Lead small IT Projects

Removed malware, ransomware and other threats from laptops and desktop systems

Explained technical information in clear terms to promote better understanding for non-technical users and followed up with clients to verify optimal customer satisfaction

Provided technical support for issues related to Microsoft Windows 7,8,10, Azure, Microsoft office 365, Exchange

Worked with Active Directory, Group Policy

Microsoft Office 365 - Created and manage users in Microsoft Office 365, Import users, Create security groups, Manage spam and malware

Manage Users, Devices, and Groups in Azure Active Directory

Manage Enterprise Applications

Configure security features in Azure Active Directory

Configure Multi-Factor Authentication

Manage Azure and Azure AD Roles for delegation

Sync an on-premise Active Directory Domain Services to Azure Active Directory

Microsoft teams, Zoom, Google meets

2011-05 - 2016-08

Director of Operations (Fulltime Daytime Shift)

The Fisherhouse, Lawnside, NJ

Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste

Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets

Directed team of 15 in operational development of service network, including implementation of quality requirements and operating standards

Hired and directed teams of 15 employees to achieve daily and long-term operations and business goals

Overseeing Budget and providing cost saving methods by 30 percent

Fund accounting

Budgeting

2012-09 - 2015-04

IT Technician (Nights & Weekends remote) (MSP)

Sterling High School/ SJTP, Somerdale, NJ

Handled all desktop support issues in a high volume company

Handled trouble tickets 25% faster than other desktop support engineers.

Kept over 300 employees up and running on windows xp,7,8,10 along with other software programs

Configure, install, and maintain Mac systems, their peripherals, mobile devices and issues related to hardware and software

2006-05 - 2009-07

Director of Information Technology

Education Advance Schools Association, Mount Laurel, NJ

Worked with MSP (Managed service providers) vendors

Taught staff, parents and students how to use database and technical equipment

Managed a team of 6 IT Technicians

Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities

OPERATING SYSTEMS HARDWARE

Windows 7,8,10,11

MacOSX

Windows Server 2008, 2012, 2016, SQL Server

Linux

Repaired Dell, Hp, Acer, Asus, Macbook, Chromebook computers

Replaced Hard drives, Memory, CPU, Motherboards, Power supplies

APPLICATIONS Ticket System

Oracle Virtual Box

Microsoft Azure AD

Office 365 Administration

Google Suite

Microsoft Project

JAMF

Jira

Smartsheet

ConnectWise

School Dude

Service Now

Freshdesk

Remote Software Imaging Software

Teamviewer

RDP

Logmein

RemotePC

QuickAssist

Altiris

Ghost

Microsoft MDM

True Image

Highlights Scripting

Budgeting and forecasting

Contracts Management

Risk Management

Vendor Sourcing

MSP

HIPAA

Project Planning, reporting and support

IT Management

Staff Management

PCI DSS

Powershell (basic knowledge)

Contact this candidate