Customer Service Professional

Dotores Garcia WILSON

Oceanside, CA ***** # 514-***-**** # garciadol2tegmailcom

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking

abilities. Committed to maintaining professional relationships to increase profitability and drive

business results, Passionate about promoting lasting customer satisfaction by delivering quality service

and unparalleled support. Proficient in customer service best practices and related options.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering,

work culture, Documented strengths in building and maintaining relationships with diverse range of

stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with

talents for team building, leading and motivating, as well as excellent customer relations aptitude and

relationship-building skills. Proficient in using independent decision-making skills and sound

judgment to positively impact company success. Dedicated to applying training, monitoring and

morale-building abilities to enhance employee engagement and boost performance. Organized and

dependable candidate successful at managing multiple priosities with a positive attitude. Willingness to

take on added responsibilities to meet team goals. Detail-oriented team player with strong,

‘organizational skills, Ability to handle multiple projects simultaneously with a high degree of accuracy.

Accomplishments

© Customer Follow-up - Ensured that customers were satisfied with company products and services

by doing purchase follow-up calls.

© Customer Relations - Earned highest marks for customer satisfaction, company-wide.

‘© Supervised team of Number staff members,

Skills

«Information Updates © Database Maintenance

High-Volume Environments

Work History

Customer Service, 09/2005 to 09/2021

Delta Aislines Phx - Phoenix, AZ

‘© Maintained customer satisfaction with forward-thinking strategies focused on addressing customer

needs and resolving concerns.

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