Sales Associate Customer Service

Domonique Essex

EXPERIENCE

FULFILLMENT EXPERT, TARGET, MAYFIELD HTS., OH — JAN. 2021-PRESENT

• Fulfills guest orders within a timely manner in Order Pick Up

• Packs up online orders and prepares them for shipping

• Assists fellow team members when necessary

• Assists customers on the sales floor professionally

• Takes directions from managers as a team player

• Do daily inventory audits while fulfilling orders HEAD CASHIER, HOME DEPOT, HIGHLAND HTS., OH — AUG. 2019 - JAN. 2021

(I was originally hired as a cashier but, was promoted to head cashier while also running customer service from time to time.)

• Resolved conflicts that would arise between either cashier or customers

• Handled cash and credit sales in an orderly manner

• Gathered money from cash registers nightly to send to the vault

• Led the cashiers in the right direction to encourage a friendly environment that aided in customer service success

• Typed daily logs of cashier productivity/ inconsistencies RETAIL SALES ASSOCIATE, BIG LOTS, HIGHLAND HTS., OH — AUG. 2018 - AUG. 2019

• Maintained exceptional customer service

• Organized merchandise throughout aisles

• Handled cash and credit sales skillfully

• Assisted customers on the sales floor professionally

• Took directions from managers as a team player

PCNA INTERNSHIP RESPIRATORY FLOOR

University Hospitals — Cleveland, OH— February 2017-April 2017

(This was an internship through school opportunities in Mayfield High School Medical Technologies Program)

• Aided in proper bedside manner with patients on the children's respiratory floor worked alongside PCNA professionals to understand the day-to-day tasks

• Supported fellow PCNA by taking blood pressure, pulses, and temperatures of some of their patients

• Helped with charting while abiding by HIPPA laws and regulations PRECINCT ELECTION OFFICIAL, CUYAHOGA COUNTY BOARD OF ELECTS., EUCLID, OH — MARCH. 2016

• Assisted voters in the election process

• Interacted effectively as one with team members

• Adhered and assisted in any reporting of difficulties EDUCATION

John Carroll University, University Hts., OH — Bachelor’s of Arts and Sciences, 2025 Mayfield High School, Mayfield, OH — Associate’s Degree of Medical Technologies Richmond Heights Secondary School— Highschool Diploma SKILLS

• People person

• Communication

• Determination

• Organization

• Active listening

• Willing to adjust to the environment at hand

• Able to work with management in order to get the job done

• Tech

• Typing

• Team Player

• De-escalation

• Adaptability

• Fast Learning

• Hospitality

• Reliability

2757 LANCASHIRE RD. APT. 5 CLEVELAND HTS., OH 44106, 216-***-****

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