Data Entry Service Representative
Resume:
Janis Katherine Adelaide Rice
Dedicated Team Player
Bradenton, FL 34208
*********************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Alorica Calling Center - Sarasota, FL
June 2021 to Present
inbound calls, problem solving, payments, customer service Customer Service Representative
HGS
October 2021 to March 2022
Customer service for a Medicare Insurance
Medicare open enrollment Screener
Qualfon / ehealth - Bradenton, FL
October 2020 to December 2020
Screen calls during open enrollment of medicare and send clients to lic agents. this was a full time, temp work from home position. chart Room Manager
Nutrition Wellness Center - Sarasota, FL
February 2017 to July 2020
I created this position for the company, bringing much needed organization to the company, I Routed up to 500 charts a day, Pulling charts for the next days calls, filling charts, prepping charts for Dr review and Routing Test results for mailing and being on hand to find charts for incoming calls and any other situation needed.
Assistant Office Manager
Bradenton Counseling Center - Bradenton, FL
September 2015 to July 2017
Scheduling of 6 councilors, phones, payments, data entry, payroll, open and closing of office, management of everyday operations.
Datia Certified Drug Screener / Front office
Franey Medical Lab - Sandwich, MA
January 2007 to September 2011
Responsible for all medical billing, cash management, Scheduling appointments, data entry, A/R, answering multiple phone lines, doing all in house drug screening collections and DNA collections, some travel drug screening collections and teaching companies how to properly collect drug screens. (COC). Datia certified 2007-2011
Sales Associate
Gladstone Furniture - Falmouth, MA
October 2002 to October 2006
Opening and closing f store, All Sales, providing great customer service, overall management of the outlet store.
Education
some college in Business
Cape Cod Community College - Hyannis, MA
2000 to 2001
some college in Child development
Carl Sandburg College - Galesburg, IL
1984 to 1985
High school diploma in college prep
Richwoods High School - Peoria, IL
1980 to 1984
Skills
• Early Childhood Education
• Childcare
• Toddler Care
• Experience with Children
• MS office, Booker, infusion soft, therapy scheduling, Banking I have learned a variety of things in 40 years of work
• Medical Scheduling
• Multi-line Phone Systems
• Email Marketing
• Office Management
• Office Administration
• Event Planning
• Teaching
• Medical Billing
• Microsoft Outlook
• Communication skills
• Microsoft Excel
• Microsoft Office
Awards
People to People
1982
I was selected to travel the world in 8 weeks and an US Student Ambassador, living with families and traveling with 36 other students. Assessments
Data Entry: Accuracy — Highly Proficient
September 2020
Entering data quickly and accurately
Full results: Highly Proficient
Customer Service Fit — Proficient
September 2020
Measures the traits that are important for success for customer service roles Full results: Proficient
Administrative Assistant/Receptionist — Familiar
September 2020
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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