Customer Service Store Manager
Resume:
MIRANDA
AUBREY
mirandaarandall**@gmail
.com
Humble, TX 77396
SKILLS
• Leadership and Management
• Staff development and team
building
• Complex Problem Solving
• High Attention to Detail
• Strong Work Ethic
• Microsoft Office Suite
• Customer-focused
• Complaint resolution
• Client communication
• Inbound phone calls
• Answering questions
• Customer service optimization
• Quality assurance
PROFESSIONAL SUMMARY
Personable Customer Service Manager/Representative offering 30+ years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
WORK HISTORY
Rice Epicurean - Customer Service Manager
Houston, Texas • 07/2010 - Current
• Managed employees and assessed performances to
determine training needs and define accurate plans for decreasing process lags.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Took ownership of customer issues and followed
problems through to resolution.
Rice Epicurean Market - Store Manager
Houston, Texas • 02/2005 - 07/2010
• Managed opening and closing procedures and
recommended changes to enhance the efficiency of
daily activities
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
• Rotated merchandise and displays to feature new
products and promotions
• Reviewed sales and gross profit report to assess company efficiency.
• Oversaw cashier operations, bookkeeping, and security. Rice Epicurean Market - Assistant Store Manager
Houston, Texas • 03/1995 - 02/2005
• Trained and managed associates in customer service and sales techniques
• Managed scheduling for store shifts to accomplish proper staffing
• Oversaw and managed operational and financial
projects to deliver on time and within budget
limitations.
Epicurean Market - Front End Manager
Houston, Texas • 04/1993 - 03/1995
• Oversaw cashier operations, bookkeeping, and security
• Trained team members in successful strategies to meet operational and sales targets
• Multiplied earnings through sales goal achievement, customer service improvements, and commitment to
team objectives.
Rice Epicurean Market - Team Member
Houston, Texas • 01/1990 - 04/1993
• Contributed to team success by completing jobs quickly and accurately
• Helped customers complete purchases, locate items and join reward programs
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
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