Support Representative Event Staff

PASCALE M. HALL

*******.******@*****.*** 626-***-**** Walnut, CA 91789

Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.

Skills

Strong communicator and negotiator.

Effective problem solver and decision-maker, always within company guidelines.

Excellent computer skills – Word, Excel, PowerPoint, POS, Oracle, Salesforce.com.

Committed work ethic with a strong focus on detail orientation.

Highly effective in fast-paced work environments.

Delegating Work

Service Planning

Improving Operations

Monitoring Field Personnel

Problem Assessment

Effective Communications

Service Coordination

Work Personnel Advisement

Dispatch Recordkeeping

CRM Software

Teamwork Scheduling

Service Requests

Service Vehicle Dispatch

Resource Coordination

Customer Request Management

Client Interaction

Dispatcher Monitoring

Mentoring and Training

Schedule Checking and Oversight

Experience

Riverside County Riverside, Ca

Election Assistant

01/2020 - Current

Data Entry

Maintained delivery logs and records

Developed organizational filing systems for confidential customer records and reports.

Troubleshot office equipment, computer hardware and software issues.

Computed, recorded and proofread data or reports.

Inventory and order materials, supplies and services.

Monitored office supply stock levels and placed timely orders for replenishment.

Maintained and updated filing, inventory and database systems, manually or using computer.

Monitored and directed work of lower-level clerks.

Answered telephones, directed calls and took messages.

Identified issues and utilized emotional intelligence and diplomatic communication to defuse.

Typed, formatted and edited correspondence and other documents.

Delivered messages and ran errands.

Opened, sorted and routed incoming mail and prepared outgoing mail.

Operated photocopiers and scanners, facsimile machines and personal computers.

Communicated with customers, employees and vendors to answer questions and address complaints.

Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.

Trained staff members to perform work activities and use computer applications.

Reviewed files, records and other documents to obtain information or respond to requests.

CSC Services

Event Staff and Security Staff

07/2017 - Current

Stayed in frequent communication with security and event staff to smoothly respond to concerns.

Intervened in fights and other conflicts to de-escalate situations with verbal or physical techniques.

Warned persons of rule infractions or violations and evicted violators from premises.

Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.

Addressed problems quickly and reported clear information while working under minimal supervision.

Responded to medical emergencies before paramedic and law enforcement arrival.

Monitored event activities to track schedule and prepare for crowd movements.

Monitored building and property entrances and exits to detect intrusions and protect assets.

Warned violators of rule infractions and escorted unauthorized persons off premises.

Provided friendly and professional assistance to employees, visitors and customers.

Detected emergency situations through keen listening and close observation to respond appropriately to alarms.

Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.

Escorted individuals requiring personal protection to provide safe transport to specified locations.

Searched bags manually to identify prohibited items and contraband.

Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.

Amazon San Bernardino, Ca

01/2017 - 02/2019

Work in Inbound as a stower, while also assisting in ICQA (Inventory Control Quality Assurance.)

AT&T Mobility Hampton, VA

Store Manager

01/2004 - 08/2016

Supervised team of 6-20 staff members

Provide in-store training to new managers, assistant managers, and lower-level managerial teams, which consist of: Employee scheduling, Opening and closing procedures, creating staff assignments, inventory processes

Shared product knowledge with all sales employees in local and district meetings.

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Oversaw inventory management through cycle counts, audits and shrinkage control.

Managed inventory tracking and physical inventory counts to minimize loss.

Supervised a team of 8 on the overnight shift.

Supervised team of 6-20 staff members

Provide in-store training to new managers, assistant managers, and lower level managerial teams, which consist of: Employee scheduling, Opening and closing procedures, creating staff assignments, inventory processes

Shared product knowledge with all sales employees in local and district meetings.

Maintain extensive customer contact for resolution of billing problems, account changes, technical problems surrounding call completion difficulties and handset features, product including rate plans and other features and other general service information

Provide on the job training for less experienced specialists as needed

Assist the top 15% of business and consumer customers who are considering terminating services

Satisfy and retain the customers as possible by balancing the company policy and needs of the business

Maintain a 9.0 out of 10 (CSAT) Customer Satisfaction Rating

Accomplishments

Promoted to Assistant Store Manager and Manager after 4 Years in the Sales Support Representative position.

References

References Upon Request.

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