Package Handler Center Representative

Name: Genielle Samantha Doctor

Address: ***** ******** **,

Sanford Fl 32771

Contact number: 689-***-****

Email address: **************@*****.***

CAREER SUMMARY:

Detail-oriented, excellent communicator, and team player who has a sound understanding of basic and intermediate customer service. Capable of handling complaints and questions, giving customers information about products and services, taking orders, processing returns, and maintaining the confidentiality of information.

SPECIAL SKILLS:

Proficiency in using Microsoft Office.

Strong Technological skills.

Communication skills.

Willingness to learn.

Creative and Resourceful.

EDUCATION:

DeVry University (October 2022- Current)

Certificate in Medical Billing and Coding

The University of Technology, Jamaica. (August 2018- December 2018) Bachelor in Architecture and Construction Technology in Education

deCarteret College, Jamaica (High School). (September 2012- July 2017) QUALIFICATIONS:

High school diploma.

Currently pursuing a certificate in Medical Billing and Coding. RELEVANT WORK EXPERIENCE:

Sedgwick (June 2022 – October 2022)

Position: Service Center Representative.

Job Duties: As a SCR at Sedgwick, I was responsible for filing new claims and going over open claims with our clients. I worked with multiple different systems simultaneously in order to assist the clients as needed. Problem-solving was a huge part of my role as well.

Alorica (December 2021 – June 2022)

Position: Customer Service Agent.

Job Duties: As a CSR Assisted customers with their Apple credit card accounts. I worked with multiple computer systems simultaneously to come to a resolution for each customer’s concern.

FedEx (September 2021 – December 2021)

Position: Package Handler.

Job Duties: I was responsible for physically loading, unloading, and sorting packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, and placing packages in their respectful area/truck.

Chili’s Grill & Bar (September 2021-- December2021) Position: Server.

Job Duties: As a waitress I was responsible for attending to diners before, during, and after their meals by helping them place, receive, and pay for their orders, all in a timely manner, and making sure each guest has everything they need throughout their entire experience at the restaurant.

Bahama Breeze Island Grille (May 2021 – September 2021) Position: Server.

Job Duties: As a waitress I was responsible for attending to diners before, during, and after their meals by helping them place, receive, and pay for their orders, all in a timely manner, and making sure each guest has everything they need throughout their entire experience at the restaurant.

Buffalo Wild Wings (July 2019 – August 2022)

Position: Server, Hostess, Cashier.

Job Duties: As a waitress I was responsible for attending to diners before, during, and after their meals by helping them place, receive, and pay for their orders, all in a timely manner, and making sure each guest has everything they need throughout their entire experience at the restaurant. I assisted with greeting and seating customers, as well as assisted with the takeout section of the restaurant.

Chick-fil-A (February 2019 – July 2019)

Position: Server, Hostess, Cashier, FOH General.

Job Duties: My duties at Chick-Fil-A included, taking orders, completing transactions, preparing beverages, assembling orders all in a timely manner, and making sure all guests have what they need to enjoy their experience.

VOLUNTARY SERVICE:

•Salvation Army Hanbury Home for Children (Jamaica) REFERENCES:

Available upon request.

Contact this candidate