James Guiltinan

(Fully Vaccinated/US Citizen)

Skills summary:

● Technical / Deskside Support / Training

● Windows / Macintosh / Linux / Mobile

● System and Network Administration

● Microsoft Office / Google Docs

Other skills:

● Wordpress Web Site Administration

● Database Development

● Spreadsheet Expert

● Malware Removal

Education

Humboldt State University 1981 –

1985

● B.S. Business Administration

Experience:

Dimiour LLC

Oct 2022 – Jan 2023

Software Installer

● Preparing USB Drives.

● Installing software into 2023 Toyota vehicle dashboard computers.

● Sorting inventory files using Microsoft excel.

DoorDash - Independent Driver

Feb 2022 - Sep 2022

Lancesoft Dec 2021 – Jan 2022

Deskside Technician

● IT deskside support for 5,000 administrative office employees as well as for additional employees in branch offices.

● Working with Active Directory for minor updates, and to query users and computers.

● Worked with clients both in-office and in branch offices to install, troubleshoot, and repair technical problems for computer systems, including laptops, tablets, desktops, RDP remote servers, printers, multiple monitors, headsets, and docking stations.

● Provided telephone, MS Teams, and e-mail technical support follow-up, recommending purchases as required.

● Arranged computer repair/replacement under warranty. Covid-Unemployment May 2020 – Nov

2021

Sitehands June 2019 – Apr 2020

Field IT Technician

● Various desktop IT technician duties in different locations, mostly computer and printer migration and moves. Unemployment Reason

May 2018 – May 2019

Time off combined with doordashing.

part time $28 / hr

part time piecemeal

full time $26 / hr

part time $25 / hr

Oxnard School District Apr 2015 – Mar

2018

Site Technology Technician

● I.T. in a public middle school. iPads, Windows 7 and 10, and Macintosh computers, Promethean smart boards, printers, networking, projectors, cafeteria sound system.

● Working with students, teachers, and administrators. ABW Host, LLC Jul 1996 – Dec

2016

Owner / System Admin / Tech Support / Sales / Marketing / Accounting Web hosting technical support and system administration on Windows 2003 and Linux servers.

● Marketing and accounting. Created *nix and Windows scripts to automate scheduled backup jobs.

● Cloned and replaced hard drives. Rack-mounted servers.

● Used IP Sentry to monitor systems and services.

● Installed Windows SharePoint Services 2.0 and 3.0 using SQL Server 2000 and 2008, and Active Directory, configuring extranet sites for forty organizations.

● Collocated two Windows 2003 web servers/nameservers and two Windows 2000 Active Directory domain controllers in Los Angeles. Collocated two Linux servers for several years also. Ended up leasing the Linux server from a dedicated server provider as it included the Plesk control panel.

● Originally started as a Microsoft Frontpage specialist web and email host as a reseller using Unix servers. Started with

$300 in the capital.

Support.com Mar 2010 – Sep

2014

Personal Technology Expert / Remote Service Technician

● Remote technical support on Windows XP, Vista 7, and 8, as well as Mac OS X PCs.

● Mostly malware removal -- Cleaned over 2,000 PCs of malware.

● Break-fix Windows OS support such as driver reinstalls, as well as home networking of all devices and printer setups

-- configuring over 1,000 computers, printers, and devices to home networks and the Internet. At Your Location Computer Training and Consulting Jul 1994 – Jul 1996

Owner / IT Consultant and Trainer

● Provided IT consulting and training services on Windows PCs to small and medium businesses.

● Quickbooks, Microsoft Office, and bulk mail marketing.

● System and network administration.

● Hardware troubleshooting and replacement.

● Microsoft Access database programming. Started with $200 in the capital. Unisys Mar 1989 – Apr

1990

Software Quality Assurance / Field Support

● Quality assurance of OFIS and email software development that ran on BTOS PCs.

● Technical support and implementing bug fixes for enterprise-level customers on A Series mainframe server software. Northrop Aircraft - Ventura Division Apr 1988 – Mar 1989

Engineering Planner

● Deskside support and database development, utilizing Macintosh and IBM-compatible personal computers. Cleared DOD Secret.

Volunteer Service

full time $23 / hr

self employment, full time then part time

full time, $16 / hr

self employed, part time

full time, $33,000 / yr

full time, $28,000 / yr

● Special Service Award, Angeles Chapter, Sierra Club, 1998, for creating the Chapter's first website, including putting the activities schedule into an online database, using Microsoft Frontpage and Access.

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