Shift Lead Leader

CHANNA SMITH

**************@*****.*** 804-***-**** Richmond, Virginia 23223

Summary

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Skills

Operations monitoring

Loss prevention

Regulatory compliance

Guest service

Experience

Walgreen Pharmacy Richmond, Virginia

Shift Lead

05/1996 - 08/2019

Delegated tasks to employees and monitored activities and task completion.

Resolved customer complaints and reported issues to senior management.

Completed opening and closing duties to facilitate business operations.

Upheld company standards and compliance requirements for operations.

Coached and trained employees and managed daily work assignments to enhance operations.

Documented receipts, employee hours and inventory movement.

Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.

Taught staff upselling techniques to meet revenue targets.

Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Education and Training

J.Sargent Reynolds Community College Richmond, VA

Accounting

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