Service Representative Center

JUANITA ARIAS

*********@*****.*** 312-***-**** Chicago, IL 60616

Summary

Hardworking and knowledgeable in Administration well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Productive Call Center Representative with 15 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills

Membership renewals

Call center operations

Account management

Customer support

Data entry

Database maintenance

Microsoft Office expertise

Inbound and Outbound Calling

Customer relations

Office equipment proficiency

High-energy attitude

Technologically savvy

Script use

Inbound and outbound calls

Warm calling

People skills

Team building

Communication

Critical thinking

Good work ethic

Experience

Telephone Agent SPECTRAFORCE / Florida Blue Cross Blue shield - Chicago, IL 09/2022 - 01/2023

Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Documented sales call data in company software.

Followed up on sales leads through outbound calling.

Developed new leads each day at or above quotas.

Cross-sold additional products and services to purchasing customers.

Achieved established sales targets by generating new customer accounts.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Displayed strong telephone etiquette, effectively handling difficult calls.

Identified needs of customers promptly and efficiently.

Made outgoing calls to generate leads on prospects and connect with individuals expressing interest.

Provided timely, courteous and knowledgeable responses to information requests.

Call Center Customer Service Representative Insight Global/IDES - Chicago, IL 06/2021 - 11/2021

Assessed customer account information to determine current issues and potential solutions.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Consulted with customers regarding needs and addressed concerns.

Processed customer account changes with proprietary software.

Answered more than 50 inbound calls from customers daily.

Delivered translation services to clients.

Displayed strong telephone etiquette, effectively handling difficult calls.

Provided customer service and issue resolution to increase QA satisfaction levels.

Completed special forms and required documentation to help callers obtain needed services and resolve issues.

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Managed customer expectations by clarifying needs, identifying options and recommending products and services.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Telephone Agent PCG Consulting/IDES - Chicago, IL 01/2021 - 04/2021

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Prioritized and organized tasks to efficiently accomplish service goals.

Demonstrated self-reliance by meeting and exceeding workflow needs.

Demonstrated leadership by making improvements to work processes and helping to train others.

Juggled multiple projects and tasks to ensure high quality and timely delivery.

Broke down objections using friendly, persuasive strategies.

Provided timely, courteous and knowledgeable responses to information requests.

Recommended potential products or services to interested customers.

Supervisory Administrative Specialist Its all about me - Chicago/Miami, IL/Florida 02/2008 - 03/2020

Identified customer beauty needs by asking open-ended questions.

Informed clients of current sales promotions to boost sales.

Offered product demonstrations and education to promote benefits and quality.

Educated clients on benefits of products with full consultation, including cosmetic application.

Fostered clean and sanitary work environment to protect customers and staff from infection.

Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.

Responded to customer inquiries by phone, email and in person.

Collected payment from customers and scheduled next appointments.

Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.

Education and Training

Beauty Schools of America Homestead, FL 01/2010

Cosmetology Education

Wells Academy Chicago, IL 06/1996

High School Diploma

Languages

Spanish:

Native/ Bilingual

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