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Dollar General Customer Service

Location:
Columbia, SC
Salary:
90,000
Posted:
February 02, 2023

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Resume:

WENDELL D. POWELL

Columbia, SC, *****704-***-**** • adu3tf@r.postjobfree.com

TALENTED OPERATIONS TEAM LEADER

Senior Project Manager • Operations Excellence Leader • Operations Manager • Plant Director

Budget Planning & Administration • Risk Management • Project Optimization • Innovation Specialist

Exceeded Critical Deadlines • Resolved Production Issues • Led Teams • Developed Job Scopes

U.S. Military Officer • Frequently Promoted • Reduced Operational Downtime • Drove Compliance

WORK EXPERIENCE

Invista, Lugoff, SC Aug 2015 - present

Batch Polymer Operations, Team Leader April 22 - present

●Led 20+ member technician team in batch polymer production via productivity enhancements, emergency response, performance expectations and feedback, and communication.,

●Directed fast-paced production schedule and product assignment in rotating 12-hour shifts.

●Resolved production issues via strategic analysis and team motivation.

●Exceeded production deadlines by organizing, prioritizing, and multitasking.

Specialty Fibers Operations, Team Leader Aug 2020 - April 2022

●Led 30+ technicians operating over 3 platforms in safety, product quality, and efficiency.

●Facilitated job scope development for new positions through coaching and engagement.

Bulk Continuous Fiber Operations, Team Leader Aug 2015 - Aug 2020

●Led 20+ production and manufacturing employees by monitoring performance expectations.

●Communicated with external businesses to build solid relationships and mutual support.

Georgia-Pacific, Prosperity, SC June 2011 - Aug 2015

Glue line/Dryers, Multi-Departmental Supervisor Jan 2014 - Aug 2015

●Led up to 140 personnel with sole supervision over safety, quality, production, and training.

●Oversaw two internal departments to promote training resourcing and maintenance.

●Adjusted production schedules and levels across all departments based on available raw materials, departmental downtime, existing inventory, and customer demand.

●Led first corporate-wide Mill Improvement Process via project management and presentation.

●Utilized statistical data in accordance with Six Sigma processes to analyze root causes.

●Reduced operational downtime and identified critical areas of improvement.

Glue line, Supervisor June 2011 - Jan 2014

●Directed 80+ personnel, $50M in equipment, and 24/7 facility operations.

●Drove 100% compliance in safety, health, environmental, and quality for Glue Line.

●Increased production and decreased downfall within 6 months and sustained improvement.

●Selected for Multi-Departmental Supervisor role (experimental).

Dollar General, Augusta, GA Dec 2010 - June 2011

Assistant Manager

●Achieved and maintained model store standards for planograms, activity guides, and end caps.

●Drove profit by implementing sales-building ideas.

●Improved customer satisfaction.

Walmart, Winston Salem, NC June 2009 - July 2010

Management Trainee/Store Manager

●Drove $800,000+ in a single day, exceeding expectations and daily quota.

●Led 200+ hourly associates and 10 salaried managers on proper customer service approaches.

●Recognized for sales increases in consecutive months compared to the previous year.

Cintas Corporation, Charlotte, NC Oct 2004 - March 2008

Service Manager

●Generated $4M+ in revenue and maintained lost business at 4.5% for the entire year.

●Trained and supervised 8 Service Sales Representatives, 3 of which received recognition for Top 5 Service Sales Representative.

●Visited 15 customers per week to renegotiate service agreements, resolve customer concerns, introduce new products and services, and increase existing product usage.

●Completed Six Sigma Green Belt training

Prior Experiences: U.S. Military, U.S., Army Infantry Officer; Qwest Communications, Fleet Manager

EDUCATION

Columbia International University, Columbia, SC

Master of Business Administration

Hampton University, Hampton, VA

Bachelor of Science, Marketing

TECHNOLOGIES & AWARDS:

Technologies: Microsoft Office; SAP; Kronos; Power BI: Green Belt, Six Sigma

Awards: Top Uniform Service Team, Cintas Corp.



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