Service Agent Representative
Resume:
LUIS ORLANDO
SÁNCHEZ MARTÍNEZ
Graduate degree in Psychology,
Inbound Customer Service Agent
Highly experienced and driven Inbound Customer
Service agent with an extensive and diverse record in assisting companies to achieve goals through
suburb customer service skills. Specialization in
support and maintenance of computer equipment
with industrial technical education. In addition to a demonstrated ability in labor and organizational
psychology within varied environments specializing in recruitment process.
Possesses excellent communication and social
skills, allowing for the cultivation of positive and mutually beneficial business relationships. A
passion for human interaction and providing top
rated assistance to callers, while constantly striving to honor the mission of a company.
CONTACT
********@*****.***
Aguascalientes, Ags. México
EXPERIENCE
August 2015 - March 2022
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
AGUASCALIENTES, AGS.
Provided customers with quality assistance through phone calls Demonstrated excellent and clear understanding of departments and respective procedures
Expertise in Technical support, Billing, Sales, Retention and Collections Promotion of company brand through outstanding customer service and expertise 5 years of technical support experience
September 2021 - December 2021
RECRUITMENT AND SELECTION SPECIALIST IN IT (INTERNSHIP) IT-SEEKERS
AGUASCALIENTES, AGS.
Attraction, selection and hiring process
Follow-up and management of candidates
Knowledge in Information Technology Specialists
Bachelor's degree in psychology
UNIVERSIDAD AUTÓNOMA DE
AGUASCALIENTES
LANGUAGES
English native
Spanish native
REFERENCE
Supervisor, Teleperformance
FELIPE ACERO
Training, Teleperformance
PAULINA LÓPEZ DE ANDA
EXPERIENCE
May 2022 - Present
Contract screening
Internal coordination with multiple
departments
Correction and feedback towards contract
signing
Funding of applications in bulk
SKILLS
Socio-emotional skills
Social relations and
leadership
Assertive communication
Learning skills
Working under pressure
Planning and coordination
Organization and
management
EDUCATION
Assembly and configuration of
computer equipment according to user
requirements and manufacturer
specifications
Maintenance of computer equipment
and software
Face-to-face and remote technical
support in application software and
hardware according to user
requirements
Design and installation of LAN
networks according to the needs of the
organization and official standards
CENTRO DE ESTUDIOS
TECNOLÓGICOS I NDUSTRIAL Y DE
SERVICIOS NO. 1 55
Contract analyst
NRFM
Aguascalientes, Ags.
Contact this candidate