Center Representative Delivery Driver
Resume:
Hello
I’m Toyia Cain
Douglasville,Ga 30134
*********@*****.***
Skills
I have been in customer service for over 5+ years from call centers, to retail stores to working from home. Communication skills are strong in quality, I'm a team leader . I love working with others in helping them to achieve their best. I adjust well to different positions, meaning office to warehouse to working with customers on the phone or in person . I’m well advanced with Microsoft office Suites. So computer skills, troubleshooting devices, processing paperwork, scheduling for appointments. I have many experiences in many different avenues, I'm currently looking to be a part of a team that brings positive energy and makes the world a better place. Experiences
Oct 2021- July 2022
Cady, Atlanta - Customer experience- Team lead
● Answering inbound phone calls and submitting tickets in zendesk
● Also overseeing my team of people by making sure they abide by there breaks and meetings
● Conducted 1:1 meetings to go over team member stats September 20219 to October 2021
Amazon shipping clerk/ Delivery Driver
● Delivered package of all sorts to customers and business
● Performed warehouse duties : downstacking and wrapping and receiving, parcel, Trans in and Trans Out
● Processed drivers in and out with their loads provided yard management. Navigated through Doc Master,YMS
Febuary 2016 - September 2019
Carmax Auto Fiance, Kennesaw GA - call center representative
● Receive inbound calls, assist customers with their car loan information
● Assist with payments and trade- ins
● Placed outbound phone calls for follow up on information and appointments.
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Education
July 2012 - May 2015
Life University, Marietta bachelor of science in Psychology ( completed 3 years ) Awards
Employee of the month for several months at Amazon.
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