ERMA SIMMS

743-***-****

adu3qi@r.postjobfree.com

To obtain a position where I can contribute the best of my skills and efforts to meet the needs of clients and growth of the organization.

EXPERIENCE

SEPTEMBER 3RD 2003 – TO APRIL 2014

ROYAL BANK OF CANADA

POSITION: BUSINESS SERVICE REPRESENTATIVE

BUSINESS CUSTOMER SERVICE CLIENT

RESPONSIBLE FOR DIRECT SUPERVISION AND TRAINING OF JUNIOR STAFF MEMBERS(2) IN BUSINESS AREA

RESPONSIBLE FOR ALL BUSINESS ACCOUNTS AND SERVICES

ENSURE BUSINESS CLIENTS DEPOSITS AND WITHDRAWALS WERE DONE

IN A SAFE AN SECURE MANNER

ENSURE ALL BUSINESS PRODUCTS WERE ACCURATELY PROMOTED AND SOLD TO

MEET BUSINESS CLIENTS NEEDS

RESPONSIBLE FOR ALL CASH TRANSACTION DONE IN THE BRANCH

RESPONSIBLE TO ENSURE THAT ALL CASH LIMIT BETWEEN CENTRAL BANK AND LOCAL BRANCH WERE MET AND ADHERED TO

ENSURE ALL CASH ORDERS AND PAYOUT WERE DONE

POSITION: MERCHANT SERVICE OFFICER

RESPONSIBLE FOR CUSTOMER SERVICE QUERIES DEALT WITH

RESPONSIBLE FORSWRVI ING OF ALL CREDIT CARD MACHINES

RESPONSIBKE TO DO ONSITE TRAINING AND SETUP FOR NEW CLIENT’S

RWSPONSIBLE FOR TRACKING TRANSACTIONS

JUNE 23RD 2002 - TO SEPTEMBER 1ST 2003

MANGOES MARINA OFFICE

POSOITION: ACCOUNTS CLERK/OFFICE ASSISTANT MANAGE

CUSTOMER SERVICE REP

Responsible for maintaining and managing the office on a daily basis

Ensure all accounts were kept updated and all billing accurate

Ensure that the daily banking deposits were done and deposit in a timely manner

Assist with the hiring and training of new staff

Responsible for payroll and making up daily floats for marina and restaurant

APRIL 22ND 1998 TO JUNE 18TH 2002

Commonwealth Bank

Position: Head/Lead Teller

Customer Service Rep

Responsibility to assist Teller Supervisor assist with training of new tellers

Support Teller Supervisor with daily duties and file in his/her absence

Responsible for all foreign exchange transactions and services

EDUCATION

GRADUATED 1990 – 3.3 G.P.A. – 9 B.J.C. / 1 G

C.E

SKILLS

5 years Supervisory/Lead experience

12 years customer service experience

Quickbooks

Microsoft Excell

Bookkeeping/ Accounts

Word

P.O.S.

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