Shakaun Johnson

adu3q0@r.postjobfree.com

585-***-****

● Certi ed O ce & Administrative Support Specialist

● leadership and motivational skills

● Versatile

● Management skills

● Pro ciency in Microsoft O ce Suites programs, including spreadsheets, databases, word processing and graphic presentation software

● Strong planner and problem solver

● Multitasker

● Meets deadlines without compromising quality

● Handles complex issues & wins customer loyalty

● Ability to update marketing communication platforms such as websites and social media su ciently

● Monitors employee productivity & provide

● constructive feedback and coaching

● Ability to answer phone calls and take messages

● Deals with con ict resolution

● Provides customer service information properly

● Hardworking, dependable and committed to the

● organizational practices of the environment

EXPERIENCE:

April 2019 - Present

UPS, Operational Management Specialist OMS

947 Lehigh Station, Rochester, New York, 14487

Supervises daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely. Supervisors typically work Monday through Friday however, weekend work may be required based upon location and business needs.

● Customer service skills (internal/external)

● Phone etiquette

● Ability to work varying shifts, additional hours and/or overtime depending on service needs

● Multi-tasking skills

● Perform general o ce tasks such as paperwork, typing, and/or use of a computer, ling, calculating and use of telephone

● Good cognitive reasoning skills

● Self motivation

● Microsoft O ce knowledge (ie. excel, word, powerpoint)

● Work cooperatively in a diverse work environment

● Ability to direct the work of the other employees e ectively

● Veri cation and submittal of timecards

● Perform other functions that may be assigned

22nd Century Sta ng, 8251 Greensboro Drive, Suite 250 McLean, Virginia 22102 UPS DriverHelper Administrative Coordinator, Rochester, New York October 2018 - January 2019

● Dispatching Helpers and Personal Vehicle Drivers to meet with UPS Package Drivers to assist in delivering packages in their locations.

● Communicating with the On Road Supervisor and Managers by providing the number of Personal Vehicle Drivers and Helpers that were dispatched.

● Maintain constant communication and record keeping of Personal Vehicle Drivers and Helpers in regards of them not reporting, time they started, time ended and/or no longer interested.

● Maintaining constant communication with the Business Center Management. Advent Global Solutions, 12777 Jones Rd, Suite 445, Houston, TX 77070 UPS Driver Helper Administrative Coordinator, Rochester, New York October 2017- January 2018

● Responsible for reviewing helper hours for accurate recording of time and assignments.

● Responsible for reviewing the daily helper needs provided by the operations and coordinating the daily sta ng of helpers.

● Provide helpers with uniform after hire.

● Work closely with the UPS operation, communicating helper performance, administration and collection of uniforms and tracking helper performance. EDUCATION & TRAINING: Action for a Better Community, 49 Stone St. Rochester, NY 14604 Job Readiness Training Rochester Educational Opportunity Center, 161 Chestnut St. Rochester, NY 14604 Certi ed O ce & Administrative Support Specialist General Education Degree

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