Shannon J. Golden

adu3pf@r.postjobfree.com • 614-***-****

Dublin, OH 43017

Tech savvy and conscientious professional with experience in data collection, interpretation of complex details, and accurate entry of data into spreadsheets and databases, while carefully monitoring deadlines and maintaining data confidentiality. Seeking a long-term remote data entry customer service opportunity. Receptive to learning new skills and growing with the company.

Qualifications Summary

A demonstrated history of sustaining over 98% accuracy while touch typing at 70 WPM.

Skilled in collecting and organizing data for entry into databases and spreadsheets, setting priorities, and quickly putting new methodologies into practice.

Talented in handling shifting priorities, demands, and strict timelines through analytical and problem-solving competencies.

Success in expert customer service.

Skilled at recognizing problematic areas and assisting in the execution of strategic solutions in response.

Proficient in Microsoft Office Suite of Products (Excel, Word, PowerPoint).

Areas of Expertise

•Online Data Entry & Administration

•Organization & Time Management

•Data Research & Analysis

•Risk Assessment & Mitigation

•Conflict Resolution

•Reporting & Documentation

•Customer Service

•Communication & Team Building

•Process Improvement

Career Experience

Sabbatical 2020 – Present

Time off to settle the estates of deceased family members due to COVID. Operate as a part-time freelancer for a local real estate agent collecting information on key home features and demographics. Enter data into Microsoft Excel and create MLS data write-up, agent profile, and revisions using Microsoft Word.

Opentext Corporation, Waterloo, ON 2001 – 2020

Release Management Analyst (Remote)

Collaborated with Product Managers to organize the launch of software and hardware products. Monitored release data for deviations and engaged in collaborative efforts with cross-functional teams to investigate any risks associated with a release to determine approaches, then record and execute mitigation plans. Collected final release data through release workflow to validate and record royalties, branding compliance, version, escrow, and export compliance. Gathered all documentation and binary source files, recorded file names, and added them to the enterprise workspace. Mentored and trained cross-functional team members and new hires on the release processes.

Achieved completion of a three-year SKU migration project to move over 15,000 SKU/materials from Great Plains to SAP one year ahead of schedule by eliminating redundancies by using Excel to reduce the project’s scheduled completion date.

Ensured the highest possible level of adherence to release processes by developing training documentation and PowerPoint presentations to educate Product Management regarding general requirements for product release compliance.

Coordinated the integration of all acquired companies' products by collecting and recording product data into an Excel spreadsheet for loading to the SAP database while maintaining strict confidentiality of information prior to an official acquisition announcement.

Developed and controlled customer access rights groups and SEARCH metadata and logged data into the Content Server Admin tool and ServiceNow ITSM.

Created Standard Operating Procedures in order to specify release process standards and reduce the ambiguity of the process across all of the internal departments.

Researched and logged data into Excel regarding official Marketing branding and legal requirements for new or acquired product releases. Merged data into general release SOPs, which helped to decrease release times by as much as 70%.

Additional Experience

Production Coordinator II, Opentext Corporation., Waterloo, ON 1999-2001

Oversaw the administration of all employee records, vendor communications, and invoicing for the Production Director.

Pulled and processed all product orders in Great Plains, recorded them into Excel, and handed them off to Shipping for processing.

Created an order quality tracking system, resulting in a 75% reduction in the number of delivery defects.

Education & Credentials

Bachelor of Science in Business Management

Franklin University, Columbus, OH

Technical Proficiencies

Microsoft System Center Configuration Manager, Microsoft Dynamics ERP, Great Plains ERP, SAP, Content Server Admin,

Service Now ITSM, Citrix, Microsoft Office Suite of Products (Excel, Word, PowerPoint), Google Suite, JIRA, Confluence, CS Webtop, Dreamweaver, WebTop, Product Configuration, Adobe Pro, Akamai, FileZilla, SuccessFactors, Salesforce.

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