ADDIS TAYE

SYSTEMS ADMIN / NETWORK ENGINEER II

CONTACT

adu3om@r.postjobfree.com

202-***-****

Arlington, VA

LinkedIn

EDUCATION

ITF-TechAdvancement

Program

George Mason University

Business Studies

Addis Ababa University

SKILLS

Troubleshooting

LAN/WAN/WLAN, Routing and

Switching, BGP, OSPF MPLS, IS-

IS, OSPF, Cisco IOS, VPN, TCP-IP

ServiceNow, Jira, Zendesk,

Salesforce, Kaseya,

LogicMonitor, Grafana,

SolarWinds, PRTG

ITIL Processes, Incident

Response, NOC/SOC, Python

OSI Model, VLANs, Linux, Git,

Server Administration, Active

Directory, Storage and Cloud

Technologies, Virtualization,

VMWare, Citrix

CERTIFICATIONS

CompTIA A+. (Iss 2002 and 2019)

CompTIA Network+

CompTIA Security+

Cisco CCNA

CAREER OBJECTIVE

NOC Engineer with an extensive knowledge of IT support practices and troubleshooting skills. Ability to work on multiple priorities and competing projects simultaneously. Capacity to provide 24/7 NOC support and maintain detailed documentation on each ticket. 18+ years of customer service and IT support experience. Considerable knowledge of managing Microsoft Server Operating Systems and Networks. Problem-solving abilities and dedication to meeting reasonable deadlines. Ability to build positive and collaborative relationships with internal and external clients

WORK EXPERIENCE

Network Control Engineer II

STARRY INC

May 2022 - October 2022 / Boston, MA

Configured, upgraded, maintained, and monitored Starry's network infrastructure to maximize service uptime and minimize latency. Optimized reliability, performance, supportability, and security of network by completing maintenance and projects before deadlines. Collaborated with internal and external cross-functional teams to resolve platform-affecting issues resulting in retaining of service subscribers. Until affected by the company's mass layoff, worked in the 24/7/365 NOC supporting long-range wireless radio network to ensure 99.9% uptime. Network Operations Center Engineer

RICOH USA, INC

November 2019 - May 2022 / Ashburn, VA

Contributed as a NOC Engineer/Sys Admin at this ultra-fast-paced MSP responsible for monitoring and troubleshooting of large enterprise networks and cloud infrastructure using SNMP and remote tools. Achieved highest overall performance review and customer satisfaction rating in most quarters. Administered, monitored, and configured network equipment such as Routers and Switches. Maintained network traffic and troubleshot routing protocols. Ensured high network uptime, low latency and systems/data availability through monitoring, preventative maintenance, and user training. Performed Systems Administrator duties 70% of the time supporting various IT Solutions, Servers and Network Infrastructures. Executed routine maintenance and troubleshooting initiated by proactive monitoring, alarms, high-volume calls, and emails. Executed full support to Windows Servers from installing software and services to full maintenance and troubleshooting to ensure high availability and security. Performed regular Patch Management using tools like Kaseya, SolarWinds, Microsoft WSUS or SCCM. Familiarity with Linux servers support and backup solutions such as Veeam and Commvault. Performed SOC analyst duties as needed. Responded to, acted on and escalated all types of security incidents including Ransomware attacks by following best security and incident response practices. Collaborated with customers, peers, vendors, Telcos/ISPs, and inter-company organizations. Collaborated with vendors on tickets related to ISPs, hardware RMA and software issues. IT Support Consultant

ARADACON LLC

November 2016 - August 2018 / Arlington, VA

Deployed PCs, Printers, Operating Systems, and Applications, to end users. Provided on-site and remote technical support to users on issues related to hardware, email, applications and connectivity. Surveyed, built, configured, troubleshot, and maintained wireless networks and Small Office Home Office Network.

Promoted and implemented best practices and network security standards through user training which reduced the company's need for 3rd party vendors resulting in 14% savings in overall expenditure.

Maintained company asset inventory, licensing agreements and monitored software usage for adequate numbers of licenses. Installed and maintained Windows instances on VMware environment.

Customer Support Representative

MIRVISH PRODUCTIONS

April 2010 - February 2016 / Toronto, ON

Worked as a Customer Support Rep at Canada's largest Theatre Productions. Achieved superior customer experience through active listening to customer's needs 100% of the time.

Achieved effectiveness and increased revenue by implementing IT solutions to various teams workflow process. Received multiple positive reviews, feedback and bonus acknowledging excellent customer service and tech support. Computer Repair Technician

SELF-EMPLOYED

October 2004 - March 2009 / Washington, DC

Ran a computer repair partnership business. Built, repaired, configured, recycled, and upgraded personal computers and peripherals. Worked on mobile devices, software packages, applications, system utilities, etc. Cloned drives, worked on bad/failing hard disks and transferred data between various forms of storage media.

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