Nursing Assistant Customer Service

(***) *** - ****

adu3mv@r.postjobfree.com

Erica Rogers

STRENGTHS AND CAPABILITIES

Understand the necessity of communication and can provide timely and precise communication

Resourceful and committed; excellent observation and reporting

Great customer service skills; friendly; a people person

Dependable and honest,

And Professional.

BASIC KNOWLEDGE AND SKILLS

Competency in the following:

Customer Service Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases, and receive and process cash or credit payment, speaking, negation, Persuasion, active listening and social Perceptiveness. Able to address customer concerns and answer questions. Able to listen to and follow orders.

Infection Control Able to follow proper protocol to avoid spreading germs and spores. Can maintain a clean and tidy work area

WORK EXPERIENCE

Clinical Life Care 9/08/2014 - 9/09/2014

Internship Where the Heart is 10/06/2014 - 10/16/2014 Alpine Way 07/02/2016 - 05/10/2018 Firlane Health & Rehabilitation. 08/27/2019 / 06/08/2020

Observed and reported patients condition to nurses and other formal healthcare providers; provided fundamental care ADL’s such as, feeding, showering, charting, peri-care; Protected and promoted resident rights and assisted the person in maintaining independence

CERTIFICATIONS

CPR/First Aid Training

HIV/AIDS Training

General safety

Infection Control

NAR (Nursing Assistant Registered)

OSHA

EDUCATION

Nursing Assistant Trainee Cascades Job Corps Medical Clinic 10/14/2013 – 9/3/2014

Completed 74 hours of hands-on training as a Student Nursing Assistant while performing the activities of daily living (ADL), bathing, dressing, eating, walking, toileting, and transferring, that determine the patients’ ability for self-care

High School Diploma Shelton High School 2010

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