Service Representative Customer

CANDICE JOYNER

** ******* *****

Munford, Tn. ***58

Phone: 901-***-**** Mobile: 901-***-****

Email: adu3m3@r.postjobfree.com

OBJECTIVE

Seeking a position where I can continue to uphold strong performance standards by using my diverse background in customer service, sales and management. I am confident that my innovative and results-focused approach would make a significant contribution to the continued success of your organization. WORK HISTORY

FedEX Freight

West Memphis, Ar.

Transportation Planner /Central Dispatch

March 2021 to Present

Duties include breakdown calls, setting up vendors to assist driver with blowouts, truck repair and maintenance and getting driver repaired and back on the road in a timely manner; Regional calls setting up drivers with their future trips including FedEx Ground drivers; Planning areas determining the amount of freight flow inbound and outbound to determine how many bid runs should run and setting up vias for drivers to via in to pick up odd trailers left behind.

Swift Transportation

Memphis, Tn.

National Accounts Customer Service Representative

September 2011 to March 2021

Sept. 2011- Dec 2012 Customer Service Representative for National Accounts such as Owens Corning, Phillips Lighting, and Tractor Supply. In charge of booking loads properly to meet the customer’s needs, maintaining trailer pools, soliciting for freight in areas where the company had freight needs. Responsible for making sure customer’s expectations were met or exceeded on their on time service. All profiles for customer were updated with the most current information for extended coverage to follow after hours and on weekends. Dec. 2012-March 20214x4 Customer Service Representative for National Accounts This position was a 4 day on and 4 days off position where I was the backup for 9 CSR’s. 12 hour shifts where I service customers before and after their CSR leaves and on weekends, and also anyone on vacation or sick leave. Cover a minimum of 45 accounts on this shift at all times. This includes all tracking of these accounts to keep on time service levels at highest standards. This position requires flexibility in being able to quickly obtain knowledge of an account to service the customer as efficiently as possible on a moment’s notice. RE/MAX Right Way

Millington, Tn. 38053

Associate Broker

Feb 2001 to present

In charge of sales, marketing, transaction coordinator, website maintenance and setup, maintaining checks and balance, and customer service satisfaction. These are just a few areas that my business touches on. My background in Real Estate also covers property management and some commercial sales.

l Multi-million Dollar Producer 2003,2004,2005,2006 and 2007 l Awards:RE/MAX Presidents Club 2002,and 2003 l RE/MAX 100% Club 2004,2005,2006, and 2007 l Obtained Brokers License in February 2007 l Ranked 143 out of 4000 agents in 2006 with the Memphis Area Association of Realtors

l Consistently increase sales by 1 to 2 million per year l Member of the Memphis Area Association of Realtors l Member of REBAC for Accredited Buyers Representation Faith Logistics Munford,TN.

38058

Sales, owner, dispatcher

Jul 2000 to Dec 2000

Bidding for full truck loads of freight to be carried to its destination in a timely manner. Negotiating costs to carry the load, the brokerage fee and the amount the driver was going to charge to haul. Preparing freight bills, directions for the driver, and consistently making sure the load made it to its destination by expected delivery time. Cold-calling and mailing out my information to various companies to expand my business. Trans Carriers

Memphis, Tn.

Dispatcher

Jan 2000 to Jun 2000

Carried a board of 30 long haul drivers. Responsible for maintaining routine drug tests, making sure my drivers were running legal within their allotted driving time, all freight was delivered within their delivery window, and drivers were set up on loads that would keep them running.

MS Carriers

Memphis,TN

Dispatcher

Sep 1997 to Jan 2000

Carried a board of 20 long haul team drivers and was responsible for numerous areas such as: making sure the driver was running the appropriate hours to stay within the law, random drug tests were scheduled, driver did not sit for long without having a load to another destination, making sure all freight made its destination on time, making sure the driver was aware of the hazardous material on his load and that he properly placarded the trailer correctly.

Roadway Express

Memphis Tn.

Dock Supervisor

Dec 1994 to Sep 1997

Responsible for supervising employees whose duties are to load freight on company trailers, or railroad trailers. Make sure trailers are loaded and placarded properly and dock is kept in an orderly manner. Responsible for all freight to be loaded in time to meet there delivery guidelines and determine which areas had enough freight to be loaded directly to that small terminal instead of going through another break bulk terminal. l Was trained and certified in as a Hazardous Material Incident Commander and Situational Leadership Management Courses l Roadways Management Test ranked me highest for sales and management second

Overnite Transportation

Memphis, TN.

Jun 1994 to Nov 1994

Manifest Clerk and some dispatching

Was responsible for making sure freight bills were entered into the computer and transferred to specific trailers. Cooperating with the dock to make sure their were no misloads loaded on the trailers, trailers were closed out, hooked, and ready to be dispatched with a driver to specific destinations. Arriving and dispatching drivers in the computer. l Fewer misloads on my shift than any other

Nationways Transport Memphis,

Tn.

Customer Service Supervisor, and Billing Clerk

Oct 1991 to May 1993

Responsible for all customer service calls in determining the location of the shipment, how the freight was checked in, resolving any OS &D issues by locating freight, and determining the expected arrival date of the shipment. Entering bills of lading in the computer, transferring the bills to specific trailer, and dispatching and arriving trucks and trailers in the computer.

EDUCATION

Aug 1992 to May 1993

University of Mississippi

Oxford, Ms.

MEMBERSHIPS l

Tipton Realty Group

l Memphis Area Association of Realtors l Lifetime

Member of the Multi-Million Dollar Club l Member

of the Millington Chamber

SOFTWARE/SYSTEM SKILLS

Typing, Ten Key, Data Entry, and PC, Microsoft Excel, Word, Power Point and Outlook REFERENCES

On request

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