Service Representative Customer
Resume:
Charles Parrish
Pensacola, FL *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative 2
Concentrix
December 2021 to Present
Assist customers with their Apple accounts. iPad, iphone, i Mac, iCloud and various technical services/ also worked with them in their UnitedHealth care program Shift Manager
Burger King - Portsmouth, OH
December 2018 to Present
Assist with both stores. Ensure that every shift is ran correctly and efficiently Student
Huntington Junior College
2009 to Present
online
All Star position/Maint./Cook
Schmidt Family Restaurants - Portsmouth, OH
Present
I have worked for this company's BWW's and Wendy's. I have worked every position for these two stores except main, higher management positions.
Accounts Receivable Clerk
Swagelok - Cleveland, OH
Proficient in RHODES program
• Enter invoices into RHODES
• Check accuracy of invoices
• Adjust invoices as needed
• Issue credits from invoices to manufacturing companies File Clerk
Lake Cumberland Regional Hospital - Somerset, KY
Add new material to file records, and create new records as necessary.
• Answer questions about records and files.
• Assign and record or stamp identification numbers or codes in order to index materials for filing.
• Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements.
• Enter document identification codes into systems in order to determine locations of documents to be retrieved.
• Find and retrieve information from files in response to requests from authorized users.
• Keep records of materials filed or removed, using logbooks or computers.
• Perform periodic inspections of materials or files in order to ensure correct placement, legibility, and proper condition.
• Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.
Customer Service Representative/Call Center
Vangent - Corbin, KY
Tier 1 CSR
• Handled health-care related capabilities in claims processing and automation services
• Maintain a current understanding of processing procedures to respond to numerous inquiries.
• Provide knowledgeable responses to inquiries in a courteous, timely and professional manner.
• Respond to inquiries within the set departmental staffing and time parameters while meeting quality standards.
• Utilize databases and written materials to look up and provide information to inquiries.
• Maintain appropriate documentation of inquiries.
• Adhere to the Privacy Act as it relates to the confidentiality of information released.
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to participants. Education
Associate in POA
Huntington Junior College - Huntington, WV
Present
Associate in Medical Coding
Huntington Junior College - Huntington, WV
December 2012
Skills
• Shift Supervisor
• Confidentiality Laws
• Proficient in Microsoft Word, Excel, Power Point, and Outlook
• Proficient Customer Service
• Office procedures and regulations
• Maintain the general filing system and file all correspondence
• Receive, direct and relay telephone messages and fax messages
• Greet, assist and/or direct students, visitors and the general public
• Answer all incoming calls and handle caller's inquiries whenever possible
• Re-direct calls as appropriate and take adequate messages when required
• Front Desk
• Typing
Assessments
Customer focus & orientation — Familiar
December 2021
Responding to customer situations with sensitivity Full results: Familiar
Spreadsheets with Microsoft Excel — Familiar
October 2020
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar
Call center customer service — Highly Proficient
January 2022
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Work motivation — Expert
September 2020
Level of motivation and discipline applied toward work Full results: Expert
Administrative assistant/receptionist — Highly Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Medical billing — Proficient
January 2022
Understanding the procedures and forms used for medical billing Full results: Proficient
Attention to detail — Highly Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Medical terminology — Completed
October 2020
Understanding and using medical terminology
Full results: Completed
Working with MS Word documents — Proficient
July 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Proficient
Data entry: Accuracy — Proficient
October 2020
Entering data quickly and accurately
Full results: Proficient
Customer service fit — Highly Proficient
April 2021
Measures the traits that are important for success for customer service roles Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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