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Service Representative Customer

Location:
Pensacola, FL
Posted:
February 02, 2023

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Resume:

Charles Parrish

Pensacola, FL *****

adu3j1@r.postjobfree.com

+1-850-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative 2

Concentrix

December 2021 to Present

Assist customers with their Apple accounts. iPad, iphone, i Mac, iCloud and various technical services/ also worked with them in their UnitedHealth care program Shift Manager

Burger King - Portsmouth, OH

December 2018 to Present

Assist with both stores. Ensure that every shift is ran correctly and efficiently Student

Huntington Junior College

2009 to Present

online

All Star position/Maint./Cook

Schmidt Family Restaurants - Portsmouth, OH

Present

I have worked for this company's BWW's and Wendy's. I have worked every position for these two stores except main, higher management positions.

Accounts Receivable Clerk

Swagelok - Cleveland, OH

Proficient in RHODES program

• Enter invoices into RHODES

• Check accuracy of invoices

• Adjust invoices as needed

• Issue credits from invoices to manufacturing companies File Clerk

Lake Cumberland Regional Hospital - Somerset, KY

Add new material to file records, and create new records as necessary.

• Answer questions about records and files.

• Assign and record or stamp identification numbers or codes in order to index materials for filing.

• Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements.

• Enter document identification codes into systems in order to determine locations of documents to be retrieved.

• Find and retrieve information from files in response to requests from authorized users.

• Keep records of materials filed or removed, using logbooks or computers.

• Perform periodic inspections of materials or files in order to ensure correct placement, legibility, and proper condition.

• Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.

Customer Service Representative/Call Center

Vangent - Corbin, KY

Tier 1 CSR

• Handled health-care related capabilities in claims processing and automation services

• Maintain a current understanding of processing procedures to respond to numerous inquiries.

• Provide knowledgeable responses to inquiries in a courteous, timely and professional manner.

• Respond to inquiries within the set departmental staffing and time parameters while meeting quality standards.

• Utilize databases and written materials to look up and provide information to inquiries.

• Maintain appropriate documentation of inquiries.

• Adhere to the Privacy Act as it relates to the confidentiality of information released.

• Maintain up-to-date knowledge of Federal regulations and policies as they apply to participants. Education

Associate in POA

Huntington Junior College - Huntington, WV

Present

Associate in Medical Coding

Huntington Junior College - Huntington, WV

December 2012

Skills

• Shift Supervisor

• Confidentiality Laws

• Proficient in Microsoft Word, Excel, Power Point, and Outlook

• Proficient Customer Service

• Office procedures and regulations

• Maintain the general filing system and file all correspondence

• Receive, direct and relay telephone messages and fax messages

• Greet, assist and/or direct students, visitors and the general public

• Answer all incoming calls and handle caller's inquiries whenever possible

• Re-direct calls as appropriate and take adequate messages when required

• Front Desk

• Typing

Assessments

Customer focus & orientation — Familiar

December 2021

Responding to customer situations with sensitivity Full results: Familiar

Spreadsheets with Microsoft Excel — Familiar

October 2020

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar

Call center customer service — Highly Proficient

January 2022

Demonstrating customer service skills in a call center setting Full results: Highly Proficient

Work motivation — Expert

September 2020

Level of motivation and discipline applied toward work Full results: Expert

Administrative assistant/receptionist — Highly Proficient January 2022

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Medical billing — Proficient

January 2022

Understanding the procedures and forms used for medical billing Full results: Proficient

Attention to detail — Highly Proficient

January 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Medical terminology — Completed

October 2020

Understanding and using medical terminology

Full results: Completed

Working with MS Word documents — Proficient

July 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Proficient

Data entry: Accuracy — Proficient

October 2020

Entering data quickly and accurately

Full results: Proficient

Customer service fit — Highly Proficient

April 2021

Measures the traits that are important for success for customer service roles Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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