Service Representative Customer
Resume:
Ariel Albano
Arcadia, FL 34266
Phone: 863-***-****
Objective: I am a highly skilled Food Service Director and Office Manager with broad experience. I am searching for a position that will challenge me as well as teach me new skills and provide opportunity for advancement.
Work experience
2/16-11/22
Food Service Director. Manage staff of inmates in excess of 100, manage weekly budgets and security of product, coordinate with all departments on the compound for communication and data sharing, maintain daily, weekly, monthly and yearly reports, oversee staff of 12 when fully staffed and currently running the department with 3 employees, continuously evaluating systems and procedures to maintain peak operating efficiency, training staff and inmates in procedures, policies, and safety.
3/14-8/14
Staffing Coordinator. Advertise jobs and find employees on various job search sites as well as company website, interview and hire candidates for appropriate positions, on call services for clients and employees, coordinate large job order employees, terminate employees for adequate reasons, job coaching, teaching employees how to use our internal software, troubleshooting software or user issues, sales of services to new clients, cold calls in person with follow up, prepare new client documents, record keeping of all activity, time management and organization.
8/12-3/14 Senior Helpers Riverview, FL 33569
Senior Aide. Assisted seniors with most activities of daily living, to include house work, basic exercises, cooking, engaging dementia patients in enrichment activities, record keeping, reporting abnormal behavior, handling emergencies efficiently and professionally, updating families of client progress, time management.
12/11-04/12 M&R Personal Care Arcadia, FL 34266
Resident Aide. Assisted residents in Activities of Daily Living in an Assisted Living Facility for mentally challenged adults, directed recreational activities, handled minor medical issues as they arose and contacted administrator for assistance in more urgent matters, transported residents to and from medical appointments while ensuring proper documentation was filled out, cleaned facility and personal items of residents on night shift, cooked breakfast for residents in the mornings.
3/05-6/05 Do It Best Hardware Arcadia, FL 34266
Customer service/Cashier. Handled transactions, Assisted customers with finding products in store and gave advice about use/installation, ordering stock, Stocking shelves, Minor supervisory duties.
1/05-3/05 M&S Communications Arcadia, FL 34266
Cellular Phone Sales. Greeted customers, Determined customer need through conversation, Explained products and plans, Handled transactions and customer problems.
08/04-11/04 Home Owners Supply Arcadia, FL 34266
Customer service/Cashier. Handled transactions, Assisted customers with finding products in store and gave advice about use/installation, ordering stock, Stocking shelves.
07/04 - 08/04 Vector/Cutco Arcadia, FL 34266
Independent contractor. Sought customers working outward from inner circle of friends and family, set and kept appointments to show product, assisted customers with product decisions and order write-up, time management.
08/02 – 09/03 ALLTEL Arcadia, FL 34266
Sales and Service Representative. Informed current and potential customers about special offers, made monthly sales quotas, resolved customer complaints with support from management, troubleshot problems with phone, service, or billing, trained new Wal-Mart kiosk representatives, investigated and adjusted billing errors, proactively sought customers in Wal-Mart environment through PA announcements, flyers and face-to-face contact, handled transactions, handled phone inquiries, made follow-up calls to customers recently signed up.
07/02 – 08/02 Golden Corral Arcadia, FL 34266
Line Server. Took food and drink orders, helped waitresses serve and clear tables, stocked buffet, prepared food to be brought out, shut down buffet at night.
05/02 – 07/02 Best Western Arcadia, FL 34266
Night Desk Clerk. Answered phones and took reservations, negotiated rates of rooms, coordinated daily maid service, ensured guest satisfaction by answering operator line and providing amenities, cleaned lobby, prepared hotel continental breakfast bar.
02/02 – 04/02 US Air Force Lackland Air Force Base, TX
Basic Trainee. Was taught leadership, responsibility, motivation, sacrifice for the greater good, personal excellence, and respect for the chain of command. Medical discharge.
12/01 – 02/02 Fazoli’s Midwest City, OK 73110
Cashier. Took orders, prepped food, served and cleared tables, ensured customer satisfaction, handled transactions, stocked drink area.
Education
05/10 - 08/10 South Florida Community College Arcadia, FL 34266
Phlebotomy. Learned proper sterilization of venipuncture site, choice of needle, location of vein, vaccutainers for test required, handling and labeling of blood, urine, and other specimens. The program required 100 successful venipunctures, 10 finger sticks, and 2 heel sticks in a internship setting.
08/02 – 09/03 ALLTEL University Arcadia, FL 34266
Various Online Training Courses. I was given access to and took many online training courses with focuses on Customer Service, and resolving customer issues.
08/00 – 05/01 Family Service Center Arcadia, FL 34266Administrative Assistant. 1050 hours in class. I learned general secretarial duties to include: Phone Etiquette, filing, scheduling, payroll, and bookkeeping. Also learned the Entire Microsoft Office Suite; Word Excel, Access, Publisher, PowerPoint. I am able to type 50+ wpm.
08/96 – 05/00 DeSoto County High School Arcadia, FL 34266
General Studies. General Studies with emphasis on Business courses and Choral Studies. Upon Graduation I was awarded the National School Choral Award.
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