Service Representative Data Entry
Resume:
Morgan Pommier Omaha, NE
mep****@g
mail.com
PROFILE Highly energetic and results-driven professional with seven (7) years of sales and customer service experience. Possess superior skills in organization, time management, and problem resolution. Effortlessly performs in fast-paced environments, such as call centers and retail stores, while maintaining extreme professionalism. Remedies customer issues with care and strives for success through good judgment and process improvement. Highly skilled in effective communication at all levels with co-workers, colleagues and managers.
EDUCATION
May 2019 Bachelors of Arts, Communications; Ethnic Studies; English University of Nebraska- Lincoln, Nebraska
EXPERIENCE
August 2021- September 2022 Client Service Specialist Ameritas
Interacts, responds and resolves customer claim requests via multiple channels including phone, email and written correspondence. Performs multiple work roles with expanded knowledge and skill sets such as data entry, processing multifaceted transactions and handling customer requests under minimal supervision.
Explain in depth the type of stocks, living benefits or death benefits that have been provided over the years. Perform calculations as well as illustrations to outline potential growth with interest.
● Providing technical and product support, helping customers with product setup, and recording all customer complaints, comments, and requests.
● To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance. June 2020-June 2021 Claim Analyst (full time)
Mutual of Omaha
Ensures the accurate, prompt and thorough evaluation of claims and determining the appropriate action steps needed while adhering to both internal and external regulations and ensuring an industry leading customer experience.
Engaging in independent decision making on complex claims situations using critical thinking. Claims analysis includes: eligibility determination for benefits based on medical information received, contract analysis, customer service, fraud detection and awareness, financial calculations, interpreting information and adhering to all statutory/ governmental regulations. This includes analyzing information received, Morgan Pommier 2
and determining if additional information is required to make an accurate benefits decision.
Aug 2019- Feb 2020 Customer Service Representative (full-time) Capital One, Lincoln, NE
Provides friendly and professional assistance to in-bound customer contacts regarding concerns and inquiries related to company products
Determines the customer’s needs, both personal and business financial, and presents the best available solutions to achieve their financial goals
Ensures actions are in compliance with current laws and regulations—reports potential risks and violations to managers immediately
Maintains professionalism with unruly and/or unpleasant customers to determine root cause of their dissatisfaction in order to resolve the issue
Advises customers on other banking channels and services, as needed Jul 2018- Dec 2018
Previous positions While In School:
Personal Nanny
Self-employed, Omaha, NE
Provided child care services and light house cleaning for the CEO of the Department of Health and Human Services
Developed educational activities and planned daily activities which included scheduled meals and rest periods; provided first-aid as needed
Maintained a safe, hazard-free environment, and age-appropriate environment at all times, both at the residence and during outings
Provided parents with full details of activities, special occurrences, and concerns for each day; informed of any noted injuries or health issues
Maintained a friendly and collaborative relationship with the parents to ensure the most secure and stimulating environment was achieved
Apr 2018- Aug 2018 Night Audit Clerk
Embassy Suites, Omaha, NE
Provided friendly and helpful customer service for guests and visitors
Verified/ created reservations; ensured initial payments were authorized
Processed initial and final payments; issued room keys; resolved requests and complaints; answered questions; fully described available amenities
Audited and balanced the transactions of the company’s daily operations Morgan Pommier 3
ADDITIONAL
SKILLS - Extensive experience with electronic equipment and software programs, such as Microsoft Word, Excel, Prezi, and PowerPoint
- Sales within bartending with drinks and upscale experience factors. I have served food within restaurants and provided special services with a smile. I have done inventory as well as setting schedules for employees. Ensured payroll has been addressed and applied accordingly.
- Mentoring/Coaching of various highschool dance teams. I have planned community events as well as regulated grades to ensure participation.
»» References available upon request ««
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