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Customer Service Marketing Manager

Location:
Jacksonville, FL
Posted:
February 02, 2023

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Resume:

Skills and Attributes

Problem Solver

Microsoft Office

Effective Communicator

Social Perceptiveness

Team Oriented

Attention to Detail

Employment History

Chick-Fil-A

Jacksonville, FL

****-**20

Catering Manager

Negotiating prices and preparing meticulous catering order forms.

Planning menus and overseeing venue, equipment, food, and service preparations.

Hiring, training, and supervising catering staff, as well as scheduling employee shifts.

Liaising with customers, sales staff, chefs, and specialized catering equipment providers.

Overseeing seating arrangements, the serving of meals and beverages, and the clearing of tables.

Monitoring the availability of catering stock and supplies and ordering replenishments.

Marketing Manager

Evaluating and optimizing marketing and pricing strategies, analyzing market trends, and preparing forecasts.

Increasing brand awareness and market share.

Coordinating marketing strategies with the sales, financial, public relations, and production departments.

Developing and managing the marketing department's budget.

Newk’s Eatery

Jacksonville, FL

2016-2017

Counter Server (FOH)

Giving excellent customer service, taking orders, wrapping, and bagging food, handling payments and managing the tills, wrapping and bagging food.

Maintaining high standards of food hygiene and following the rules of health and safety.

Understanding all aspects of the business both back and front of house.

Shift Leader

Supervising employees, assigning duties, and creating a shift schedule.

Monitoring team performance and ensuring duties are performed efficiently.

Reporting any issues that arise during the shift to management, managing employee requests and transgressions.

Ensuring compliance with company policies, health, and safety standards.

Employment History continued

Gandolfo’s

Jacksonville, FL

2015

Shift Leader (FOH)

Supervising employees, assigning duties, and creating a shift schedule.

Monitoring team performance and ensuring duties are performed efficiently.

Reporting any issues that arise during the shift to management, managing employee requests and transgressions.

Ensuring compliance with company policies, health, and safety standards.

River City Brewery

Jacksonville, FL

2011-2014

Catering Manager

Negotiating prices and preparing meticulous catering order forms.

Planning menus and overseeing venue, equipment, food, and service preparations.

Hiring, training, and supervising catering staff, as well as scheduling employee shifts.

Liaising with customers, sales staff, chefs, and specialized catering equipment providers.

Overseeing seating arrangements, the serving of meals and beverages, and the clearing of tables.

Monitoring the availability of catering stock and supplies and ordering replenishments

Education

Operation New Hope Ready4Work

~Job/Life Skills

Florida State University

~Bachelor of Science Hospitality Administration

Wolfson High School

~High School Diploma



Contact this candidate