ANGEL THAO

Plover, WI *****

adu38j@r.postjobfree.com

+1-715-***-****

Determined, positive, and hard working individual with a solid history of achievement in knowledge and completion of positions and tasks given. I am a very detail oriented and strong multi-tasker individual. Areas of expertise include but not limited to customer service, office/clerical tasks, quality assurance and general warehouse tasks.

Work Experience

Iris Participant

IRIS - Plover, WI

January 2018 to Present

· Assist patient with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.

· Administered medications to patients and remained vigilant for negative side effects.

· Followed nutritional plans to prepare optimal meals.

· Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Contracted Associate

Remedy Intelligent Staffing - Stevens Point, WI

March 2015 to December 2022

· Worked varied hours, days, nights and weekends as business needs dictate.

· Maximized customer interactions by promptly identifying needs and wants.

· Mentored and coached other team members to meet daily production goals.

· Gathered, organized and input information into digital database.

· Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

· Observed packing operations to verify conformance to specifications.

· Frequently inspected production area to verify proper equipment operation.

· Generated reports detailing findings and recommendations.

· Developed and updated tracking spreadsheets using Microsoft excel. Office Assistant

Del Monte - Plover, WI

June 2020 to March 2021

• Checking in truck loads

• Filing and data entry

• Invoicing

• Knowledge in MS programs

• SAP program knowledge

• Some knowledge of DOT regulations

Quality Assurance Lead Technician

Infinity Food Group - Plover, WI

January 2013 to August 2017

· Analyzed quality management system metrics to identify trends, lead improvement projects and prepare third-party inspections and audits.

· Wrote, reviewed and approved documents to preserve quality assurance.

· Educated employees on specific QA standards and confirmed maintenance of standards.

· Monitored product standards and quality-control programs.

· Provided regular updates to production management on quality specs by communicating consistency problems or production deficiencies.

· Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.

· Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.

· Halted production line in case of major non-compliance of specifications, standards or quality discovered during inspection process.

· Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.

Customer Service Representative

Lands End - Stevens Point, WI

September 2016 to April 2017

• Resolved customer issues

• Worked in the inbound call center

• Responded to inquiries and issues

• Place customer orders online and over the phone

• Knowledge of products

Customer Service Representative

Figi's Gifts in Good Taste - Stevens Point, WI

August 2012 to May 2014

• Place orders over the phone with customers.

• General knowledge of products/services.

• Assist customer general inquiries.

• Meet customer satisfaction.

• Minor inbound sales of products offered.

Education

High School Diploma

Stevens Point Area Senior High - Stevens Point, WI May 2013

Skills

• Self-motivated, professional

• Collaboration

• Flexible & Adaptable

• Customer Service

• Microsoft Office

• Adaptability

• Multitasking abilities

• Leadership

• Good listening skills

• Manufacturing

• Quality Assurance

Languages

• Hmong - Fluent

Certifications and Licenses

Driver's License

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