Service Representative Customer
Resume:
ANGEL THAO
Plover, WI *****
**********@*****.***
Determined, positive, and hard working individual with a solid history of achievement in knowledge and completion of positions and tasks given. I am a very detail oriented and strong multi-tasker individual. Areas of expertise include but not limited to customer service, office/clerical tasks, quality assurance and general warehouse tasks.
Work Experience
Iris Participant
IRIS - Plover, WI
January 2018 to Present
· Assist patient with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
· Administered medications to patients and remained vigilant for negative side effects.
· Followed nutritional plans to prepare optimal meals.
· Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Contracted Associate
Remedy Intelligent Staffing - Stevens Point, WI
March 2015 to December 2022
· Worked varied hours, days, nights and weekends as business needs dictate.
· Maximized customer interactions by promptly identifying needs and wants.
· Mentored and coached other team members to meet daily production goals.
· Gathered, organized and input information into digital database.
· Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
· Observed packing operations to verify conformance to specifications.
· Frequently inspected production area to verify proper equipment operation.
· Generated reports detailing findings and recommendations.
· Developed and updated tracking spreadsheets using Microsoft excel. Office Assistant
Del Monte - Plover, WI
June 2020 to March 2021
• Checking in truck loads
• Filing and data entry
• Invoicing
• Knowledge in MS programs
• SAP program knowledge
• Some knowledge of DOT regulations
Quality Assurance Lead Technician
Infinity Food Group - Plover, WI
January 2013 to August 2017
· Analyzed quality management system metrics to identify trends, lead improvement projects and prepare third-party inspections and audits.
· Wrote, reviewed and approved documents to preserve quality assurance.
· Educated employees on specific QA standards and confirmed maintenance of standards.
· Monitored product standards and quality-control programs.
· Provided regular updates to production management on quality specs by communicating consistency problems or production deficiencies.
· Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
· Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
· Halted production line in case of major non-compliance of specifications, standards or quality discovered during inspection process.
· Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.
Customer Service Representative
Lands End - Stevens Point, WI
September 2016 to April 2017
• Resolved customer issues
• Worked in the inbound call center
• Responded to inquiries and issues
• Place customer orders online and over the phone
• Knowledge of products
Customer Service Representative
Figi's Gifts in Good Taste - Stevens Point, WI
August 2012 to May 2014
• Place orders over the phone with customers.
• General knowledge of products/services.
• Assist customer general inquiries.
• Meet customer satisfaction.
• Minor inbound sales of products offered.
Education
High School Diploma
Stevens Point Area Senior High - Stevens Point, WI May 2013
Skills
• Self-motivated, professional
• Collaboration
• Flexible & Adaptable
• Customer Service
• Microsoft Office
• Adaptability
• Multitasking abilities
• Leadership
• Good listening skills
• Manufacturing
• Quality Assurance
Languages
• Hmong - Fluent
Certifications and Licenses
Driver's License
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