Support Representative Development

AVINISH LACHHMAN

***** ******, ********, ** ***** · 734-***-****

adu389@r.postjobfree.com

I want to build and maintain client relations in a collaborative environment by leveraging my understanding of customer needs with the technology they use everyday.

EXPERIENCE

October 2022 – Present

PAYROLL PROCESSOR, IRIS

Call and email customers with payroll processing questions. Running payroll. Updating employee information. Communicating tax issues from different states to the clients. DECEMBER 2017 – 2022

PRODUCT SUPPORT REPRESENTATIVE, THOMSON REUTERS

Trained phone rep that is in 9 queues right now, UT 1040, Systems, 1120, 1065, 1041, File cabinet, Practice, Accounting CS systems, and Web Services. Answer inbound calls about the products, respond by email, and handle escalations about those products. APRIL 2016 – DECEMBER 2017

BUSINESS DEVELOPMENT REPRESENTATIVE, GORDON CHEVROLET Call and email fresh leads to drive business to our location, making about 90 calls per 8-hour shift. Contact leads from previous days for follow up as to why or why not they have or have not done business with Gordon.

FEBUARY 2015 – APRIL 2016

LEAD FINISHED PRODUCT LOGISTICS, VASCOR

Run morning meetings to let employees know what to expect from the day. Allocate employees and resources to best get current tasks done. Train and audit work done by employees to make sure we adhere to strict guideless from clients

AUGUST 2012 – JANUARY 2015

DISTRICT MANAGER, ACTION LINK

Manage 25 employees across 2 states, Payroll training and coaching team members to make sure we were all on task. Forecasting sales and setting sales goals and helping meet expectations. Train Best Buy associates on Intel products and upcoming events. EDUCATION

AUGUST 2004 - 2015

WAYNE STATE UNIVERSITY

Completing Bachelor’s degree.

SKILLS

• Creative problem solver

• Trained on products here at TR, and handed

escalations regularly that are cross platform

• Proficient in Word, Excel, Power Point, and

one note

• Quick to learn new concepts

ACTIVITIES

I like to read. I like to learn and play new board games with complex rules. I like building computers. I ran political campaigns here in Michigan and was in Alaska for 4 months for a political job. I am willing to learn and adapt for the jobs that are in front of me.

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