Service Representative Customer

Kim Naomi Ruel

Contact

Tel : 321-***-****

e-mail : *********@*****.***

Address

*** ****** **. **, **** Bay, FL 32909

Key Skills

•Outstanding scheduling and dispatching skills

•Superb Customer Service skills, attentive, empathetic, understanding, friendly

•Strong active listening & problem solving skills

•Strong written and verbal communication skills

•Possess ability to work independently or in a team-orientated atmosphere

•Able to identify and resolve more complex issues promptly and accurately

•Experienced with Microsoft Word, Excel, Power Point, Outlook

•Excellent organizational skills

•Able to multi-task

Work Experience

L3Harris Technologies

Dispatch/Customer Service

October 2006 to Present

Melbourne, FL 32919

•Actively schedule and dispatch over 100 field technicians to various US site locations without schedule conflict

•Receive and place high volume incoming/outgoing calls to include, research of available technicians, customer escalations, data updates, problem resolution

•Create and maintain daily/weekly/monthly reports to include scheduled appointments of field personnel, customer based reports to include all tickets generated and worked to resolution

•Meet or exceed deadlines and Service Level Agreements on a consistent basis

•Analyzed, developed and implemented more efficient processes to enhance the efficiency of the call center

•Mentored and trained new Customer Service Representatives

•Received numerous accolades and accommodations from customers, field technicians and supervisors

Showcases

Customer Service

May 2005 to October 2006

Cape Canaveral, FL 32920

•Responsible for incoming/outgoing sales calls and given substantial raise within the first six months of employment due to sales records

•Maintained client data base to include products purchased and frequency, address verification, personnel changes

•Responsible for Inventory Control to include shipping, receiving, product knowledge

Excell Agent Services

Customer Service

May 1996 to May 2005

Rockledge, FL 32955

•Responsible for incoming calls for Directory Assistance

•Supervisory position to include escalated calls

Certifications

2013

HDI Customer Service Representative – Certification Number 3_84298CRSEXAM

2010

SDP Customer Service Representative

2010

ITIL Foundations V3- Issued by EXIN

Education

1974

Tantasqua Regional High School

Sturbridge, MA

1990

Dudley Hall Career Institute

Worcester, MA

Contact this candidate