AG
ANTHONY GOODSON
adu34y@r.postjobfree.com 704-***-**** Charlotte, NC 28214
Highly driven Account Manager with 17+ years of manager experience, adept at liaising with key clients, accounts and external business stakeholders to build rapport and drive retention. Focused on promoting safety and productivity across multiple business lines. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Account Management
Focused
Team Management
Delegation
Decision Making
Conflict Resolution
Strong Organization and Prioritizing
Detail Oriented
Accountability/Reliability
Problem-Solving
Multi-Task
Financial Forecasting
Budget reporting
Excellent Customer Service
Acquisition and Retention Strategies
Verbal and Written Communication
Interpersonal Skills
Ability to Use Positive Language
Active Listening
Integrity
RAW Wheels + Tires Charlotte, NC
ACCOUNT MANAGER
01/2020 - Current
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships Negotiate contracts and close agreements to maximize profits Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Acted as the main point of contact in client concerns and needs matters. Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
Collaborate with the sales team to identify and grow opportunities within the territory
Cultivated new accounts and provided value-added services to existing clients to increase overall revenue
Embassy Suites Columbus-Dublin, OH
FRONT OFFICE MANAGER
01/2016 - 01/2020
Responded to all guest requests, problems, complaints, and accidents presented at the Front Desk or through Reservations in an attentive, courteous, and efficient manner
Followed up on any quest inquiries to ensure their satisfaction Assisted with preparation of employee schedules according to business Summary
Skills
Experience
forecast, payroll budget guidelines, and productivity requirements Prepared and presented the Wage Progress Report to the General Manager weekly
Maximized room revenue and occupancy by reviewing daily status reports and adjusting as needed
Analyzed rate efficiency, monitored credit reports, and maintained a close observation of the daily house count
Met ensured product quality standards in all areas of guest services as it related to the appearance, levels of customer service, and cleanliness Assigned duties to staff and observers' performance to ensure adherence to hotel policies and established operating procedures Trained, supervised, and supported office staff, including receptionists, security guards, and call center agents
Red Roof Plus/Downtown Columbus-
Convention Center Columbus, OH
ASSISTANT GENERAL MANAGER
01/2015 - 01/2016
Coordinated, directed, and managed hotel operations to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building
Acted as the hotels Public Relations Director and promoted the property within the hotel industry, local community, and trade associations Assisted GM in crucial property issues, including capital projects, customer service, and refurbishment
Interviewed, hired, trained, performed disciplinary actions, performed annual performance evaluations, and performed biweekly timesheet reviews
Developed and mentored team members to provide hospitable, professional service while adhering to established service models. Delegated work to staff, setting priorities and goals Performed daily bank deposits, completed sales and marketing objectives Monitored and followed up on guest feedback and concerns, suggested amenities, and met the security needs of guests and the property in accordance with the company goals
Champ's Sports Charleston, WV
ASSISTANT MANAGER
01/2011 - 01/2015
Ensured high levels of customer satisfaction by being knowledgeable on all products offered and teaming up with co-workers to provide excellent sales service
Coached and motivated the team to drive sales and deliver exceptional customer service
Delivered sales, customer experience, merchandising, visual and operational expectations
Acted as a partner between customers, sales associates, and store leadership
Shared expertise of products and trends to fit customer's needs Maintained awareness of current or upcoming product/trends to assist the customer better
Contributed to a positive and inclusive work environment Hampton Inn Columbia/Lexington
Lexington, SC
GENERAL MANAGER
01/2010 - 01/2011
Directed and coordinated food and beverage operations Handled all HR matters, including interviewing, hiring, training, assigning work, coaching/counseling, and performance appraisals Built owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results Ensured that product quality standards were met in all areas of the hotel as it related to the appearance, levels of maintenance, and cleanliness Established and maintained preventative maintenance programs to protect the physical assets of the hotel
Acted as the hotels Public Relations Director to promote the property within the hotel industry, local community, and trade associations Cultivated long-lasting relationships with florists and restaurants and promoted third-party vendors to guests
Hilton Garden Inn Hotel Rock Hill, SC
ASSISTANT GENERAL MANAGER
01/2005 - 01/2010
Worked directly with the General Manager to manage all activities of the property, including employees, maintenance, sales, and profit/loss controls Set goals and motivated and disciplined employees to promote a positive workplace
Responsible for the general expenses and resolved guest-related issues in accordance with the company goals
Proactive Manager of Hotel Capital Planning and Utility Cost Control in overseeing cash flow, project budgets and final costs, and project coordination to enhance overall hotel operations
Assisted the GM in key property issues, including capital projects, customer service, and refurbishment
Coordinated, directed, and helped manage hotel operations to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building
Performed HR matters, including interviewing, hiring, training, assigning work, coaching, and performance appraisals
Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services Word
Excel
Power Point
Outlook
SharePoint
OnQ
Opera
Kronos
Paylocity
Work Day
TLO
ADP
Fayetteville State University Fayetteville, NC
Bachelor of Science in Business Administration
1989
Computer Skills
Education and Training