Cherita Mason

*** ****** ****

Columbus,Ohio ****7

614-***-****

Qualifications: Customer Service Representative with 20 years plus experience. Extremely strong leadership skills. Excellent interpersonal skills. Can work with little or no supervision.

Strong communication skills

Ambitious and trustworthy

Dependable and hard working

Experience: Customer Representative Service 20 years

Executed daily operations of completing activity sheets and daily programming.

Prepared activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.

Supervised 5 employees, scheduled work hours, and resolved conflicts.

Monitored the clients, facilities, and staff to ensure effective use of resources and assessed the need for additional staff, equipment, and services.

Trained and managed 5 individuals in how to use the lift vans also hoyer lifts for the clients and achieved significant improvements in their productivity.

Kept records of services in progress. Assisted individuals with daily living skills such as banking and grocery shopping as well as light house keeping.

Checked to ensure that appropriate changes were made to resolve customers' problems.

Successfully handled employees training for the equipment for clients.

Provided patients and families with emotional support and instruction in areas such as infant care, preparing healthy meals, independent living, and adaptation to disability and illness.

Planned, purchased, prepared, and served meals to patients and other family members, according to prescribed diets.

Education: Sinclair Community College Dayton, Ohio

Continuing education

Cadiz High School Cadiz, Ohio

High School Diploma

References: Available upon request

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