Customer Service Assistant Property
Resume:
Melissa McGill
San Dimas, CA *1773
**********@*****.***
Professional Summary
Performance-driven sales professional offering natural leadership talent and advanced team-building abilities developed over 32 years of industry experience. Consistently improves employee motivation, customer satisfaction and team performance with hands-on, collaborative strategies. Skilled at organizing workloads to efficiently meet high-volume sales needs.
Skills
Manage employees, Training, Customer Service, Policy enforcement, Problem-solving, Sales monitoring, Team work, Microsoft word, Excel
Experience
5/2002-Present
Ben Bollinger Candlelight Pavilion, Claremont, CA- Office Manager
Oversaw sales efforts involving season tickets, partial plans, and group tickets and led new ticket sales and service initiatives.
Hired, trained, and supervised the box office team, led regular staff meetings, and facilitated discussion and sharing of ideas related to growing ticket sales revenue.
Provided customer service by greeting and assisting customers and responding to inquiries and complaints.
March 1997 - April 1998
Eldorado Resort Casino, Reno, NV - Ticketing agent
Reserved and printed show tickets. Answered customer questions.
Completed end of the night reports.
Escorted people to their seats and sold show merchandise.
September 1990 - February 1993
Lincoln Properties, Azusa, CA - Assistant Property Manager
Showed and leased apartments. Served 30 day pay or quit notices.
Typed up leasing contracts and posted rent checks.
Walked vacant apartments and wrote up maintenance orders.
School
San Dimas High School- September 1979- June 1984
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