Jodi Rowe

Hemet, CA *****

adu2z6@r.postjobfree.com

+1-909-***-****

Work Experience

Customer Service Representative

Spectrum Cable Communications, Inc - Ontario, CA

October 2021 to Present

Assist customers with resetting their internet, setting up a tech appointment if need be. Heavy phones, data entry, great customer service.

Security Officer (Full-time)

Securitas - Temecula, CA

June 2018 to October 2018

Security Guard:

As a security guard, responsible for protecting million dollar property. Taking phone calls, working with multiple employees.

Customer service. Need to get renewed.

Call Center Representative (Seasonal)

Advantmed LLC

January 2018 to May 2018

Handled the day to day verification and follow up calls to the providers. Excellent customer service. Made sure the calls

were returned in a timely manner. This was a remote temp job. Customer Service Telemarketer

Aims Auto Insurance - Hemet, CA

June 2017 to April 2018

Telemarketing for insurance, multi tasking, heavy phones greeting customers and potential customers. Setting up appointments, follow up on clients. Bonus for every client that purchased auto insurance. Data entry customer information

90 percent accuracy.

Assistant Office Manager/ Secretary

Air Concepts Heating and Air Conditioning - Placentia, CA October 2012 to October 2015

• Answered phones, made phone calls, and scheduled techs for jobs.

• Managed payroll and performed data entry.

• Upheld professional attitude, service excellence, and a high level of customer satisfaction. Telemarketing

Customer Service

Billing Specialist

Inland Healthcare group - Redlands, CA

January 2010 to May 2011

I worked on 10 to 15 batches a shift. Worked with CMS 1450 and CMS 1500, worked with most insurance companies. Did

pm160s for IEHP and Medi cal. HIPPA compliant, I was a temp to start and got promoted a month later. Collection on highest past due accounts first, then worked on setting up payment arrangements. Lots Of customer service, would have

stayed, but I moved to TN for love. Next gen and Medi soft. Coding Specialist

Quality Medical - Rancho Cucamonga, CA

February 2006 to January 2010

Coded claims part time, was my brothers company out of business ICD-9. 300 claims a month. If the code was not in book

looked on line

Education

Ultimate Medical Academy

March 2016 to June 2017

High school diploma or GED

Associate's degree

Skills

• Front desk

• Documentation review

• Customer service

• Time management

• Financial services

• Phone etiquette

• Medical billing

• Forklift

• ICD coding

• CPT coding

• EMR systems

• ICD-10

• Medical terminology

• Insurance verification

• ICD-9

• Medical coding

• HIPAA

• Medicare

• Leadership

• Security

• Research

• Operating systems

• Typing

• Bank Secrecy Act

• Data collection

• Assembly

• Computer literacy

• Analysis skills

• Call Center

• CSR

• Software troubleshooting

• Multi-line phone systems

• Windows

• Microsoft Outlook

• Microsoft Excel

• Microsoft Word

Certifications and Licenses

Guard Card

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