Service Representative Customer

SAMMY JIMENEZ

**** ********* **. *****: 915-***-****

El Paso, Texas 79935 *****.*******@**********.***

Dear Hiring Professional:

Please consider this letter of introduction as an expression of my interest in exploring and identifying career opportunities in Human Services with your organization. The enclosed résumé highlights my experience and qualifications.

As my résumé reflects, I possess solid and extensive instruction in a wide variety of Human Services capacities and looking forward to providing top-notch service in client-focused environments. While I do not have any professional working experience in this industry, I do possess strong internship experience and core academic and inter-based competencies in crisis intervention, building client rapport, intake interviews/client assessment, evaluation techniques, community education, and community referrals. This, along with my resent graduation with a Bachelor of Science in Human Services will allow me to make significant bottom-line contributions within your organization.

My ability to empathize and approach clients with a gentle, open, and nonjudgmental attitude allows me to openly learn new methods and explore new ideas to enhance my service abilities. I have well-developed interpersonal skills, excellent communications abilities, active listening skills, strong problem resolution, and organizational abilities.

Confident that the strength of my education and experience, combined with my dedication, energy, commitment, and attitude, will add measurable value to your organization, I would appreciate an opportunity to meet with you to discuss your needs and my potential to contribute as a team member. Thank you for your attention, consideration, and forthcoming response.

Sincerely,

Sammy Jimenez

Enclosure

SAMMY JIMENEZ

3320 Cliffrock Ln. Phone: 915-***-****

El Paso, Texas 79935 *****.*******@**********.***

CAREER FOCUS: HUMAN SERVICES PROFESSIONAL

Professional Representation • Outstanding Communication • Customer Service Excellence

Knowledgeable, compassionate Human Services oriented professional with solid internship experience and academic competencies eager to provide a wide variety of social services to diverse populations in fast paced, client-focused settings. Well-versed in case management, community education, intake interviews, and community referral procedures and techniques.

Possess outstanding communication and interpersonal skills and quickly establish rapport with clients, family members, management, and staff with proven ability to adjust to changing situations. Adept at working autonomously or as a team member to achieve organizational goals. Highly skilled at identifying and resolving complex problems and making sound decisions.

KEY STRENGTHS:

•Crisis Intervention •Client Assessment •Case Management

•Community Education •Client Advocating •Individualized Service Plans (ISP)

•Problem-Solving •Community Referrals •Regulatory Compliance

•Behavior Management •Building Client Rapport •Behavior Observation Techniques

Bilingual in English and Spanish; Proficient in Microsoft Office

EDUCATION

Bachelor of Science Degree in Human Services

University of Phoenix, Santa Teresa, New Mexico

PROFESSIONAL EXPERIENCE

J Legacy Landscaping of El Paso 05/2021 – Present

Owner El Paso, Texas

As the owner of J Legacy Landscaping of El Paso, I would ensure quality and dependable services. Ensure the safety of clients and all employees. Perform excellent work ethics to achieve success of job assignments. Acknowledge all concerns and requests of clients to accomplish and complete contracts.

Give quotes to client’s.

Train new employees how to use machinery and tools.

Research equipment and materials to offer compatible prices to client’s.

Scheduled and maintained monthly lawn services.

Scheduled and interview potential new hires.

Provide daily safety meetings on job sites and supervise all employees to make sure they are following safety protocols.

La Familia Del Paso 03/2019 – 03/2021

QMHP-CS, ICT Rehab Specialists El Paso, Texas

Rehabilitation specialist providing rehabilitated services to assigned cases according to the treatment plan. Rehabilitation specialist assist consumer with managing psychiatric symptoms medication monitoring and implement coping skills due to daily behaviors.

Completing daily progress notes due to consumer’s rehabilitation services.

Specifies the goals and actions to address the medical social-behavioral and other services supported and needed by the consumer.

Implement community activities to engage in active participation for rehabilitation services.

Providing case management by arranging initial medical and psychiatric appointments.

Respond to 24-hour on-call crisis.

Identifies a course of action to respond to the assess needs of the consumer.

Assisted consumers as an advocate during court hearings, medical and psychiatric appointments.

HME Specialists, Inc. 10/2017 – 03/2019

Care Coordination Liaison El Paso, Texas

Work in conjunction with hospital case managers, medical assistants at doctor's offices, and social workers from nursing and rehabilitation facilities to provide continued personal care for patients to include respiratory, home Infusion, wound care, and medical equipment; coordinate and facilitate discharge planning.

Coordinate patient referral process including referral demographics verification of insurance coverage, delivery, education, certification medical necessity forms (CMN) retrieval and referral source satisfaction.

Orient and educate patients and their families by meeting them, initiate the care plan, provide educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.

Develop interdisciplinary care plan and other case management tools by participating in meetings, coordinating information and care requirements with other care providers, and resolving issues that could affect smooth care progression.

Evaluate outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations.

Complete and submit accurately and in a timely manner of all required documentation including delivery tickets, insurance verification activity logs and special information logs.

Adheres to and complies with all company policies and procedures, including but not limited to clinical programs; maintain constructive working relationships with management and colleagues.

SAMMY JIMENEZ PAGE 2

PROFESSIONAL EXPERIENCE

HME Specialists, Inc. 02/2015 – 10/2017

Customer Service Representative El Paso, Texas

Accountable for providing customer service and administrative duties for a medical supply products and services corporation to include filing, preparation of documents, and coordinating, ordering, and monitoring all supplies; verify eligibility for private insurances including TRICare, and Medicaid. Proven success in building customer relationships, increasing customer satisfaction, and teamwork.

Productive Life Medical Supply 02/2012 – 02/2015

Warehouse Manager/Sales Representative El Paso, Texas

Provided administrative support handling various documents and records pertaining to current and past clients. Supported the organization in performing administrative duties to include filing, preparation of documents, customer service, scheduling, and coordinating.

INTERNSHIP EXPERIENCE

Opportunity Center for the Homeless 09/2014 – 11/2014

Case Manager, Internship El Paso, Texas

Given opportunity to provide case management support in men’s homeless shelter. Assisted in gaining and utilizing skills necessary to improve with behavior control, social skills, academic improvement, communication skills, appropriate interpersonal behavior, symptom management, and coping skills.

Made clients aware of alternate community assistance/support facilities for drug/alcohol abuse, domestic violence, and other associated programs.

Prepared correspondence, form letters, forms and documents, stencils, rough draft materials, and confidential client and financial records.

Assisted in establishing, monitoring and maintaining detailed case files, ensuring accurate and complete documentation of clients’ behavior, attitudes and action; prepare thorough and detailed reports and maintain records as necessary.

Aliviane Inc. 11/2013 – 03/2014

Case Manager, Internship Socorro, Texas

Organized and managed packages of support to enable service users to lead the fullest lives possible, recommend and sometimes made decisions about the best course of action for a particular service user, liaised with, and make referrals to other agencies.

Assisted LCD Counselors during group sessions and intervention; interacted with the client face to face throughout a session and interview clients individually.

Explained to clients the benefits to be derived from medical, psychiatric, or other services aimed at individual needs; ascertain their opinions of the effectiveness of the treatment program.

Participated in multidisciplinary teams and meetings, for example drug treatment, mental health, maintained accurate records and prepared reports for legal action, gave evidence in court and participated in training, supervision and team meetings.

RELEVANT VOLUNTEER WORK

Operation No Gangs / Attitudinal Dynamics 04/2010 – 11/2013

Youth Counselor/Advisor El Paso, Texas

Coordinated with children and teens and administered various group activities; developed interactive programs for children. Prepared training programs for student groups on various topics and coordinated with counselors Developed targets and coordinated with parents and ensured achievement of all targets through intervention in family meetings.

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