Ricky Ramirez

San Jose, CA *****

adu2xb@r.postjobfree.com

+1-408-***-****

Work Experience

Marketing and Operations Manager

Fly High Designs - San Jose, CA

November 2021 to Present

Plan and execute all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns. Design, build, and maintain our social media presence. Measure and report performance of all digital marketing campaigns and assess against goals. Brainstorm new and creative growth strategies through digital marketing. Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points. Provides thought leadership and perspective for adoption where appropriate.

Instacart Driver

Instacart - San Jose, CA

October 2021 to Present

Offering communication, problem solving, and decision making. Highly organized, proactive and punctual with team-oriented mentality. Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.

Operations Manager

Delta Ailines - Oakland, CA

January 2017 to Present

Ensured Proper Safety procedures are followed and conducted at all times. Knowledgeable on aircraft operations Embraer 175, Boeing 717, 737-800/900, Airbus 319/320. Responsible for loading and unloading of passengers' baggage and cargo from aircrafts and relaying them to connecting flights or conveyor belts. Operated heavy, motorized machinery/equipment to guide aircraft into and out of the terminal area. Responsible for replenishing aircraft water supply, performing lavatory service, providing ground power to aircraft.

Server

Red Lobster - San Jose, CA

January 2016 to April 2017

Consistently provided friendly and professional customer service. Promoted items from the beverage list and restaurant promotions and was knowledgeable of the menu and restaurant products. Maintained table settings keeping the area clean and ready for new guests. Routinely kept up with other areas of the restaurant as needed, side work, completing other guests transactions, and assisting coworkers whenever possible. Listened, understood, and clarified guests' concerns and issues. Cleared off and cleaned tables in a manageable amount of time in order for new guests to be seated. Prepped food and work areas for servers.

Manual Laborer

Tucker Construction - San Jose, CA

June 2014 to October 2015

Contracted out to the city of San Jose to manage and remove homeless encampments within the city. Working with local authorities, the San Jose Police department, creating and maintaining a safe and healthy environment for the city of San Jose. Coordinated with San Jose water district to properly remove debris and waste from creeks and streams.

Merchandise Runner

San Jose Sharks - San Jose, CA

October 2014 to August 2015

Set up and broke down boxes and merchandise concession stands around the SAP arena. Gathered supplies and delivered merchandise throughout the day for the merchandise concession workers making sure concession stands were in stock and in full when it was game time. Managing warehouse inventory keeping stock of Sharks merchandise jerseys, hats, and Sharks hockey accessory items. Education

High school diploma

Pioneer High School - San Jose, CA

August 2010 to June 2014

General educational development in Marketing

De Anza College - Cupertino, CA

Skills

• Search Engine Optimization (SEO)

• Digital Marketing

• Marketing

• WordPress

• Branding

• Sales

• Telemarketing

• Cold calling

• Outbound sales

• Google Docs

Certifications and Licenses

Food Handler Certification

Assessments

Sales skills — Proficient

March 2022

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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