It Support Assistant Manager

Trieu Sander

*************@*****.*** 408-***-**** San Jose, California Linkedin

Work Experience:

General Manager January 2022 - Present

PhoEver Sunnyvale, CA

● Coordinated and curated a menu to reduce food cost by 20% while upholding the same quality of service and food.

● Managed 4 different social accounts to increase visibility for more customer interactions

● Trained in-house staff front and back end to increase fluidity in the restaurant

● Increased revenue in sales by 30% within a year span

● Initiated negotiations regarding vendor contracts and kept updated records of contracts Assistant Manager December 2016 - June 2022

Bonchon San Jose, CA

● Managed and overhauled inventory records in MS Excel to track and forecast optimal stock levels

● Consolidated daily and bi-monthly financial data in order to balance store tickets

● Produced a high level of customer relations and satisfaction as one of the top 5 ranked stores nation-wide

● Fulfilled and oversaw executive decisions in the restaurant (menu, floor plan, and scheduling) alongside general manager and owner

Mobile Sales Consultant August 2013 - May 2014

Best Buy San Jose, CA

● Created and managed mobile contracts containing sensitive information, advised clients and tailored plans to best fit their needs and specific cases

● Opened and closed out vital hardline sales, such as making phone contracts and opening credit card accounts under Best Buy.

● Supported general and floor managers with creating and tracking inventories in Microsoft Excel

● Invoice management and ticket documentation, per what client needed and needed resolutions for them

● Connected with many different vendors to ensure best quality is serviced at all times Technical Skills:

● Proficient in Microsoft Excel (VLOOKUP, Pivot Table, Presenting Data), Microsoft Word, and Microsoft PowerPoint

● Proficient in Windows 7/10/11, Mac OS, Android, IOS

● Able to diagnose hardware and software electronics on a component level

● Proficient in the usage of STATA to manipulate datasets, analyze trends, and determine statistical significance

● Google IT Support Professional Certification, January 2023 via Coursera

● Google Data Analytics Certification in progress

Hobbies:

● Computer building, cooking, basketball, and fishing

● Highly organized and detail oriented; able to balance multiple projects while staying focused

● Strong desire to assist and collaborate with others to complete meaningful projects

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