Davaughnda Rosenkrantz

Columbia, SC *****

adu2wl@r.postjobfree.com

+1-954-***-****

Authorized to work in the US for any employer

Work Experience

Door Dasher

DoorDash - Fort Lauderdale, FL

June 2019 to January 2023

• Drove 50+ miles

• Tip payments

• Promo achievements

• Peak hour pay

• Customer satisfaction

• Achieved Top Dasher

• Create own schedule

• 5 star rated

• Problem solver

• Quick thinker

Customer Service Representative

Global Response Margate - Fort Lauderdale, FL

June 2021 to December 2022

• Answered phone and assisted customers with changes

• Maintained up-to-date knowledge of customer accounts

• Explained products and benefits

• Provided assistance to clients

• Inventoried stock

• Confirmed payments, refunds, etc.

• Resolved payment and order disputes

• Provided excellent technical support

• Operated the live chat

• Wrote call center scripts

Uber Driver

Uber - Fort Lauderdale, FL

June 2020 to June 2021

• Improved customer rating

• Phenomenal driver

• Top driver

• Drove 50+ miles per week

• Picked up and delivered food

• Performed daily preventative maintenance and repairs

• Great customer service

• Tips

• Customer pickup/drop-off

• Problem solver

• Quick thinker

Mental Health Technician

Fort Lauderdale Behavioral Health Center - Oakland Park, FL June 2019 to June 2020

• Improve patients comforts

• Watch for behavioral changes

• Make sure to take patients to eat

• Make sure patients see a doctor

• Make sure patients go to therapy

• Reliable

• On time to work

• Completed paperwork

• Daily, weekly, hourly reports

• Followed rules and regulations

• COVID-19 precautions

• Problem solver

• Quick thinker

Unarmed Security Officer

Cambridge Security Services - Fort Lauderdale, FL

March 2018 to January 2019

• Unarmed Security Officer

• Excellent attention to detail during emergency situations

• Followed all security and safety regulations

• Conducted hourly dispatch reports

• Monitored security surveillance equipment

• On time to work

• Deadlines met

• Respectable

• Aware of surroundings

• Willing to relocate to different locations

• Hour, daily, weekly reports

• Followed Cambridge Security standard duties and procedures

• Performed hourly patrols

• Conducted periodic security audits

• Promptly responded to all security violations and emergency calls

• Monitored all visitors daily

• Verified guest and vendor identifications at each entry

• unarmed Security Officer

• Problem solver

• Quick Thinker

Sales Associate

7-Eleven - Fort Lauderdale, FL

January 2017 to March 2018

Manager

Subway - Sunrise, FL

January 2016 to January 2017

Customer Service Associate

McDonald's - Miramar, FL

January 2015 to January 2016

Education

High school diploma

Western High School - Davie, FL

August 2011 to June 2013

Skills

• Delivery Driver Experience

• Driving

• Security

• Google Suite

• Customer support

• Google Docs

• Microsoft Office

• Behavioral Health

• Social Media Management

• Case Management

• Group Therapy

• Behavioral Therapy

• Typing

• Sales

• Restaurant experience

• Microsoft Excel (2 years)

Languages

• English - Fluent

Links

http://www.shopofficially.org

Certifications and Licenses

Officially Davaughnda LLC

May 2021 to Present

Assessments

Customer service — Proficient

January 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Familiar

January 2022

Responding to customer situations with sensitivity Full results: Familiar

Work style: Reliability — Highly Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Call center customer service — Proficient

February 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Administrative assistant/receptionist — Proficient February 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Analyzing data — Completed

February 2022

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Completed

Data entry: Attention to detail — Proficient

December 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Teamwork: Interpersonal skills — Proficient

December 2022

Responding to challenging team situations at work

Full results: Proficient

Case management & social work — Proficient

February 2022

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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