Administrative Assistant Customer Service
Resume:
Lynn Davies
Beverly Hills, FL *****
********@*****.***
To obtain a position with a reputable company, while utilizing and expanding on my current skills and experience.
Work Experience
Trainer/Manager/Lead Server
Breakfast Station - Citrus County, FL
September 2012 to February 2022
1. Train new employees, and engage in continued trainings 2. Greet customers and present menus.
3. Make suggestions based on their preferences, and upsell 4. Keep tables clean and tidy at all times.
5. Handle areas of opportunity when a customer gets upset, and use it as a training opportunity down the line.
Director of Sales and Catering / Administrative Assistant Spanish Wells Golf and Country Club - Bonita Springs, FL April 2012 to August 2012
Meet with clients and negotiate order requirements with them such as menu dishes, time and venue, expense, and equipment.
* Draft proposals, menus and contracts for clients.
* Plan activities including but not limited to picnics, sporting events, dances, and dinners.
* Produce a calendar of events for the season with budget expectations.
* Writing and maintaining content and providing monthly updates to company website.
* General ledger posting & Month end closing.
* Maintain accurate daily accounting of revenue.
* Prepare and modify documents including correspondence, reports, drafts, memos and email blasts. Fine Dining Wait staff
Plantation on Crystal River - Crystal River, FL
April 2011 to March 2012
Provide excellent guest experiences through phenomenal customer service, evidenced by high number of returning guests requesting to sit in my section.
* Confirm with customers to make sure that they are enjoying their meal and take action to correct any troubles.
* Explain in great detail how different menu items are made, describing the cooking methods and ingredients.
* Act as "stand in manager" during shifts where management was unavailable. Nanny
The Rumplers - Groveland, FL
February 2008 to April 2011
Completely responsible for the care of twin boys, who just turned one.
* Supervising the children, preparing and serve nutritious meals.
* Maintain a safe and healthy environment for the children.
* CPR and other immediately applicable training.
* All house work, including meals for the family after work. Administrative & Sales Assistant
KFNX 1100 AM - Phoenix, AZ
November 2005 to January 2008
Assisted President in maintaining a day-to-day calendar of activities, planning future events for him, as well getting him into last minute sold out events.
* Developed various spreadsheets, and maintained them on a daily basis with in coming and out going sales leads. Provided these to the President and Office Manager. (electronic and paper)
* Established and maintained a filing system for critical documents and records.
* Created advertising proposals and contracts for possible clientele.
* Maintained multiple phone lines and screened all calls to ensure caller got to the appropriate person every time.
* Received incoming mail and distributed sorted mail to staff. Also organized and delegated our entire out going bulk mail making sure it got done in a timely manner. Fraud Operations Analyst / Customer Service Specialist American Express - Phoenix, AZ
January 2003 to November 2005
Phoenix, Arizona
Fraud Operations Analyst / Customer Service Specialist
* Proactively analyze cardholders past and present spending. Compare that data to the pre-existing fraud claim and determine if the case meets extensive qualifying fraud criteria.
* Preparing Suspicious Activity Reports to be filed with the Financial Crimes Enforcement Network of the Federal Government.
* Handled incoming customer inquiries about products and services, balance transfers, Annual Percentage Rates, payment issues, and billing discrepancies.
* Piloted and trained new and tenure associates for the launch of a new American Express service. Technician Dispatch Operator
ADT Security Services - Rochester, NY
October 2001 to November 2002
Was in charge of 12 technicians who were in Florida while working from Rochester, New York.
* Had to learn an area of Florida I had never seen, so I could arrange my technicians' schedules effectively.
* Prioritized technicians full schedules to fit in priority jobs such as alarms that will not power down, national accounts, or alarms that will not set.
* Often contacted customers to reschedule their appointment if the technician was going to be unable to make it, or let them know that the technician is running late.
* Worked very closely with the technicians' local office in Florida to keep their managers up to date with their day.
* Covered other areas of Florida as needed as a fill in. Education
Some college
Skills
• Nannying
• Proposal Writing
• Bartending
• Restaurant Experience
• Multi-line Phone Systems
• Event Planning
Additional Information
Skills
Strong computer skills, including Microsoft Office, Excel & Outlook. Ability to work under solid pressure and meet tight deadlines. Build excellent working relationships to attain goals Detail oriented, strong multi-tasking capability and superior organizational skills. Able to work independently in an unsupervised, fast paced environment while quickly grasping and executing instructions.
Excellent oral & written communication skills
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