Services Assistant Customer Service

MAUREEN WILLIAMS

adu2r5@r.postjobfree.com · M: 929-***-**** · Somerset NJ 08873

SUMMARY

A budding professional with over 40 years of experiences that aid in achieving success. Strong a<en=on to detail skills that facilitate the accurate comple=on of projects and people management. Eagerness to learn new skills that will further build character and professionalism, thereby, adding value.

CORE COMPETENCIES

Financial Analysis · Proficient in MicrosoG Office Suite · Analy=cal Thinking · Communica=on Skills · Data Management · Excellent Customer Service

EDUCATION

Dorson VocaLonal Training InsLtute, Orange, NJ

Cer=fied Home Health Aide License· 2019

University of Sunderland, United Kingdom

Bachelor of Arts, Business Management · 2019

Heart Trust NTA, Kingston, Jamaica

Diploma, Na=onal Voca=onal Qualifica=on of Jamaica (NVQ-J) · 2014 Cer=ficate, Na=onal Voca=onal Qualifica=on of Jamaica (NVQ-J) · 2012 PROFESSIONAL EXPERIENCE

Loving & Caring Health Care Services · Somerset, NJ · 02/2022 – Present Resident Services Assistant

• Ensured proper care management of residents

• Performed ac=vi=es for daily living

Bridgeway Senior Healthcare and RehabilitaLon Center · Hillsborough, NJ · 05/2021 – 11/2022 RecepLonist/Unit Secretary

• Maintained over 50 resident charts for new admissions and discharges within the facility

• Maintained and reconciled daily meal sales to over 70 employees and visitors

• Ensuring proper record management of medical records

• Provided clerical support to nursing staff and scheduled doctor’s appointments for residents

• Improved the quality of life through scheduling grooming appointments.

• Ensured a clean and well kept entrance for company’s clients

• Acted as a liaison between key partners, employees and clients Care Manager

• Cared for over 20 residents and ensured they were satisfied

• Helped to maintain a safe environment for residents

• Improved the quality of life through various activities Brandywine Living at Livingston (Per Diem) · Livingston, NJ · 03/2020 – Present Care Manager

• Caring for approximately 10 or more residents at any given =me

• Maintaining proper hygiene and health for elderly residents

• Facilita=ng visits with loved ones of residents

Norman Manley InternaLonal Airport · Kingston, Jamaica· 03/2008 – 09/2019 Senior AccounLng Clerk

• Ensured =mely and accurate computa=on of monthly payroll for up to 300 staff members

• Prepared monthly statutory and non-statutory journal entries in order to accurately depict the company’s financial posi=on

• Prepared check requisi=ons and ensured proper documenta=on

• Engaged in people management and acted as a liaison between staff and the C-suite Maureen Williams 1

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