Data Entry Analyst
Resume:
*******.*********@*****.***
SHANDON FERGUSON
PROFESSIONAL SUMMARY
Innovative and results-driven professional with more than 12 years of analytic and pharmacy benefit management experience. Recognized as a hands-on, proactive leader with exceptional ability to set strategic direction as well as develop tactical plans in challenging and diverse environments. Strong technical aptitude and proven experience providing sound judgment and strong leadership skills while utilizing a creative problem resolution skill set. Extensive experience managing MS Project, SharePoint and Office. Possesses excellent communication and facilitation skills. Track record of maintaining positive relationships with clients, colleagues, multi-industry representatives and leadership professionals.
SKILL HIGHLIGHTS
Organization development and innovation
Infrastructure planning and analytic management
Excellent verbal and written communication
Capacity planning and through-put tracking
Complex formula-driven spreadsheets and macro tools
Project planning
Team leadership and individual coaching
Risk, cost and time management
Ability to multitask and prioritize
Excellent negotiation
Personal organization
Critical thinking
Team building and leadership
MYSQL, Excel, Adobe, SalesForce, PHBIT, RxConstruct, RxClaim, Frameworks, DocuTrack, IFMS
PROFESSIONAL EXPERIENCE
Production Data Analytics Manager, December 2015 to March 2020
United Health Group, Optum-Eden Prairie, MN
Lead a team of Data Analysts in daily Pharmacy Benefit Management processes
Manage projects surrounding data migration, through-put tracking and capacity planning creation/restructure
Create, maintain and operate capacity planning documentation, formula-driven macros and other internal and online tools
Gather requirement and report through-put analyses, productivity rates and percentages to stakeholders
Create a detailed business analysis, outlining problems, opportunities and solutions
Act as a Subject Matter Expert for various projects
Onboard FTE and contractor resources based on business needs
Establish team metrics and monitor Data Entry Analyst’s performance
Lead Pharmacy Technician, June 2007 to November 2015
Geritom Medical, Bloomington, MN
Lead a team of Pharmacy Technicians in day to day insurance policy billing
Monitor through-put activity and report volumes
Create department processes and enforce company policies
Create metrics and monitor employee performance/quality
Conduct weekly meetings and presentations
Create training material and perform onboarding tasks for new hires
Train new hires
Internal and external customer interface
Maintain quality at 99.8%
Meet turnaround times at 91.4%
LOAN OFFICER, February 2006 to May 2007
Pillar Mortgage, Bloomington, MN
Refinance home loans
Manage call center
Advise customers on financial status and loan opportunities
Work with home and automobile insurance companies and settle on agreeable interest rates
Monitor a team of Jr. Loan Executives in day to day activities
Coach staff on written and verbal communication
Present ideas for organization development to Sr. leadership
Close loans at a rate of 89.4%
FLOOR SUPERVISOR, February 2006 to May 2007
Blue-Green Resorts, Bloomington, MN
Manage call center
Schedule timeshare appointments
Conduct weekly meetings
Maintain balance sheet and other accounting tools
Gather, maintain and report call room data
EDUCATION
Minnesota School of Business, Globe College (2017)
Minneapolis, MN
Bachelor of Science (BS) in Business Management
Minnesota School of Business, Globe College (2015)
Minneapolis, MN
Associates of Science in Management Accounting
CERTIFICATIONS
PMP, expected (April 2022)
CSM (Certified Scrum Master) (2018)
Certified Pharmacy Technician (2013)
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