Julian A. Pena

adu2of@r.postjobfree.com • Chicago, IL 60641 • 312-***-**** mobile

https://www.linkedin.com/in/jpena

Summary

Bilingual Management professional with extensive background in Hospitality and Operations, including experience in planning, coordinating, organization, and leading business objectives offering a history of significant profit, volume and customer satisfaction achievements, illustrating the ability to combine cost control, revenue growth and process improvement through effective staff training and motivation.

Relevant Skills

- Profit & Loss Responsibility - Increasing Customer Satisfaction - Monitoring Processes

- Strategic Marketing & Sales - Vendor/Inventory Management - Resolves Personnel Problems

- Management Operations - Team Leadership and Organization Experience

Dannys Craft Burger & Pizza Pub / Chicago, IL

General Manager 2018 – 2019

• Oversee all daily front/back of house operations

• Run all batch settlements/Handle Deposits

• Impliment employee new policys

• Created inventory system

• Organized the establishment’s staff schedule & weekly payroll

• Screened, hired, and trained all new hires

• Oversee profit/loss reports

• Introduced monthly marketing strategies for sales and productivity

• Ordering of all food, beer, liquor and non perishables

• Mitigate all customer service issues

Tilted Kilt / Chicago, IL

Assistant General Manager 2016 – 2018

• Administered sales reports & batch settlements

• Handled daily bank deposits, cash register, and server check-outs

• Maintained inventory control of supplies

• Corresponded to customer service needs in person / by phone

• Organized the establishment’s staff schedule & weekly payroll

• Screened, hired, and trained all new hires

• Provided monthly profit/loss reports

• Introduced monthly marketing strategies for sales and productivity

• Ordering of all beer, liquor and mixers

• Responsible for tapper and beer cooler maintenance Julian A. Pena adu2of@r.postjobfree.com 312-***-**** mobile Congas Chicago, IL

General Manager/Head Bartender 2014 – 2016

Executive was accountable for leading all operational functions of the organization’s hospitality business and continuous efforts toward best in class service for its customers and employees.

• Maintained a positive, safe, and efficient labor environment

• Upgraded a point of sale (P.O.S.) system meeting financial budget and future business objectives

• Acquired all permits and licenses for the initial start of the business

• Established positive relationships with vendors. Result: Successfully planned all cost (kitchen / bar / sales floor) per seasonal changes.

• Coordinated weekly reservations and customer seating arrangements

• Administered sales reports & batch settlements

• Handled daily bank deposits, cash register, and server check-outs

• Maintained inventory control of supplies

• Aided the creation of the kitchen menu

• Corresponded to customer service needs in person / by phone

• Organized the establishment’s staff schedule & weekly payroll

• Created bar menu and seasonal drink specials

• Implemented restaurant policies to maintain safe health standards

• Achieved server sales reward programs boosting sales and employee moral

• Ensured daily productive and quality dinner services

• Screened, hired, and trained all new hires

• Provided technical support to owners including quarterly updates of business goals

• Introduced monthly strategies for sales and productivity Himmels Chicago Chicago, IL

Manager/Head Bartender 2013 – 2014

• Conceptualized objectives with upper management. Result: Restaurant directives were met and revenues were achieved.

• Assisted the Public Relations team for the re-branding of business

• Responsible for all liquor / wine / beer buying and maintaining positive relationships with vendors

• Implemented multiple carryout / delivery programs utilizing applications such as Grub Hub / Eat24 to boost sales and market the business

• Maintained bar preparation and replenishment

• Improved bar environment of safe health standards

• Restored daily self-bar-backing

• Standardized an inventory control system for cost control

• Handled shipment processing & stocking

• Administered reports & batch settlements

McNamaras Irish Pub Chicago, IL

General Manager / Head Bartender 2011 - 2013

• Coordinated a renewal of the restaurant & bar menus

• Implemented a new P.O.S. system to help the business compete & succeed with the current industry market

• Acquired new food and liquor vendors to compliment new menu implementations

• Created food/bar menu specials around all seasonal sports events and successfully increased customer volume

• Organized monthly customer appreciation outings

• Initiated a daily bar preparation and replenishment system

• Improved inventory control. Result: Accounted 100% of the business’ supplies.

• Revamped shipment processing & stocking procedures

• Managed bartender, server & kitchen staff schedule

• Created employee sales rewards / incentives

• Implemented a payout policy for servers

• Screened hires for permanent and seasonal positions

• Reviewed the progression of sales reports, batch settlements, and bank deposits Julian A. Pena

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Pizza D.O.C. (Rebranding of “Himmels Chicago” – Same outlined responsibilities) Chicago, IL General Manager/Head Bartender 2005 – 2011

Education

Malcom X College Chicago, IL Expected May 2017

A.A.S. Degree in Emergency Medical Technician (EMT) and Paramedic Illinois Liquor Control Commission Chicago, IL

Basset Card License, Beverage Alcohol sellers and serves (#5A-62851) Learn2Serve Chicago, IL

Seller and Server Certification (#IL28747)

Skills

• New Hire Training • Change Management • Recruitment

• Organizational Development • Progressive discipline • Negotiation

• Program Design • Management • Communication

• Social Media Platforms • Microsoft Office • Bilingual in English and Spanish

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