Tasha Bethea, SPOC

Business Analyst

adu2o5@r.postjobfree.com • 610-***-****

www.linkedin.com/in/tasha-bethea-88019789/ • San Jose, CA

Summary

Technically-sophisticated Business Analyst and Scrum Product Owner with a 6+ year track record of client excellence and project success. Demonstrated ability to employ effective analysis and insight to design and develop technical solutions to promote business goals. Deep understanding of Agile practices with Scrum Product Owner certification. Highly skilled communicator, excelling in client engagement, team collaboration, and management reporting. Analytical mindset with exceptional organizational and problem-solving skills.

Areas of Expertise

Scrum Product Owner

Cloud-Based Solutions

Process Improvements

Process Automation

Workflow Development

Application Development

Agile Practices

Quality Engineering

Stakeholder Engagement

Professional Experience

Test Assured (Meta Contingent Worker), Burlingame, CA 6/2021 – Present

Quality Engineering

Design track and analyse software quality tests in the VR and Ar space. Consult with engineering managers to create KPIs and quality indicators through automation and oncall meetings.

●Delivered a new product operating system that is both scalable and stable

●Maintain current product operating systems that interact with hardware and software across various devices.

ClickAway Computer, Phone Repair & IT Services, Los Altos, CA 8/2020 – 12/2020

Information Technology Specialist

Created designs and quotes for customized business solutions based upon analysis of client needs and budgets. Provided overarching support services to address technical issues, ensure secure data exchange, and integrate new technologies. Identified opportunities for cross-selling and upselling additional products and services.

●Increased revenue for location by 20%, capturing 10K+ in gross profit within a two-month period of time.

●Offered key contributions to technical strategies through collaboration with management team, ensuring alignment with client vision.

Synchronoss Technologies, Bridgewater, NJ 4/2019 – 5/2020

Business Analyst & Product Owner

Fulfilled Business Analyst and Scrum Product Owner roles for two major cloud-based projects including desktop client sold to major telecommunication networks. Responded to development requests, incorporating key data and business information derived from careful review of files and documents. Analyzed business objectives to create conceptual designs for software and applications. Initiated project development by creating workflow diagrams, Gantt charts, and assigning resources. Performed key research and analysis in areas such as market trends, competitor benchmarks, and business intelligence data to drive strategy and decision-making. Produced regular reports and presentations on financial metrics and business intelligence data.

●Completed essential aspects of complex search and tag feature project including development of requirements and release to in-store cloud application.

●Promoted development of robust overview for system applications through establishment of online configuration knowledge base.

●Decreased manual tasks by 50% through strategic analysis of claim operations and system issues to target processes for automation.

●Facilitated transition to new processing platform for desktop cloud product by redesigning operational workflows.

Quality Analyst Lead 9/2014 – 4/2019

Oversaw testing for all four major mobile platforms including development and maintenance of automated testing programs and industrial processes. Produced periodic reports and studies for leadership, sharing statistical data, analysis, and quality improvement outcomes. Performed training and onboarding sessions for developers and quality assurance team including authoring of training materials. Recorded historical information in daily summary logs and inspection journals.

●Played key role in development of successful product, achieving four-star rating in Play Store.

●Improved processes and product quality while reducing costs with initiatives developed through activity data and gap analysis.

●Enhanced positive outcomes through creation of automation methodologies, frameworks, and tools.

●Used tools like Wireshark and Charles to verify proper data encryption.

●Expert experience with WiFi configurations to mimic real world scenarios for testing and log capture.

●Leveraged real world scenarios like Bluetooth mice and Bluetooth headsets to mimic accessibility scenarios for full test suite creation and execution.

Cintas, Emmaus, PA

Service Sales Representative 10/2008 – 1/2014

Provided consultative sales services and account management, employing proactive, relationship-driven strategies to share in-depth knowledge of company products, policies, and benefits. Engaged in cross-selling and upselling, leveraging up-to-date insight on competitor products and market pricing. Conducted product demonstrations and trainings. Forged relationships with store managers, owners, and distribution partners, addressing client requests and ensuring that businesses retained adequate product stock to meet forecasts. Prepared status reports of key metrics for senior management.

●Exceeded sales goals quarter over quarter, reaching top ten for location for three consecutive years.

●Received sales MVP award and Certified Route Trainer promotion in recognition of top-notch customer service skills, business development expansion, and high levels of customer retention.

Additional Experience

Geek Squad, Consultant Agent, Springfield, PA, 12/2018 – 4/2020

Cetronia Fire Co. Social Hall, Allentown, PA, 3/2008 – 9/2014

Best Buy, Merchandise Specialist, Whitehall, PA, 9/2006 – 3/2011

Education

Bachelor of Science in Computer Science

Bloomsburg University of Pennsylvania, Bloomsburg, PA

Certification

Scrum Product Owner Certified (SPOC)

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