Customer Service Auto Body

VICTOR SMITH

**** ******** **** **. **** Burnie, MD 21061 · 443-***-****

***************@*****.***

A dynamic and motivated individual skilled in the areas of quality control and management, geotechnical engineering, and delivery services. Passionate about high standards of excellence and providing exemplary customer service.

EXPERIENCE

2008 – PRESENT

DETAILING MANAGER, Severn auto body

Responsible for supervising a team of three auto detailers. Maintaining high standards of excellence and quality control supports and services. Responsible for delivering auto parts to local dealerships as well as other body shops. Ensuring customer satisfaction is maintained and high standards of care are in place. Received quarterly bonus for 100% customer satisfaction across six quarters.

2003 – 2008

GEOTECHNICIAN, hillis and carnes cranes engineering

Responsible for supervising a small team of assistant drillers. Maintaining high standards of excellence while ensuring the safety of all team members. Responsible for safely operating track rig through forestry to find bowings. Responsible for delivering and retrieving equipment on a lowboy to and from construction sites. Responsible for locating the depth of the holes to retrieve soil samples for testing.

EDUCATION

2006

GENERAL EDUCATION DIPLOMA, JEFFERSON HIGH SCHOOL

SKILLS

Delivery and logistics

Geotechnical engineering

Construction management

Customer service

Soil and rock mechanics