Ernest Gilmore

*** *. ***** ******

Chicago, Il. 60628

773-***-****

Mobile: 815-***-****

SUMMARY OF SKILLS

Customer Service Skills – Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services.

Highly proficient using functions included inside Microsoft Office suite, Adobe Photoshop, Fireworks, Flash, Z-Brush, Metered Mail machine, Telecommunication radio, Windows 10, Desktop PC, Laptop PC, Printer, Scanner, Tablet, Fax machine.

EDUCATION

AIU Online – Schaumburg, IL. January 2020 – Present

Major: Information Technology

EXPERIENCE

Onin – Burbank, IL April 2017 – Present

General Labor/Assembly

Safely opened packages for content conveyor placement, cleaning, or distribution.

Loaded empty 16-64oz. plastic bottles into dispenser for assembly run.

Placed tags and stickers on bottles for shipping.

Loaded vegetables into hydraulic conveyor.

Inspected vegetables for mold, frost, hard soil and other debris before transportation.

Performed daily cleaning inspection before vegetable wash.

General area cleaning maintenance above, inside and below hydraulic machine.

Weighed, priced and labeled various meat packages with use of metered scale machine.

Operated mechanical crane and hydraulic elevator for vegetable transportation and cleaning.

Packed electronic products into promotional stand for Walmart assembly line.

United States Navy – Norfolk, VA October 1997 – October 2016

Information Technician (IT)

Coordinated network support services within multiple operation departments with personnel.

Light Data Entry.

Created profile of each active personnel placed onboard ship.

Performed monthly hardware and software inventory inspections.

Analyzed online internet activity during working hours.

Provided orientation for new technicians beginning careers.

Increased departmental efficiency through creation and implementation of new hardware and software communication equipment.

Phone reception for inquiry of E-mail transfer and account maintenance.

Adler Planetarium – Chicago, IL February 1995 – October 1997

Customer Service/Guard Guide

Effectively managed daily operations of the office including a multi-line phone system, telecommunication via wireless radio and dispatch.

Security and safety of all customers and personnel during hours of operation.

Information guide for customer engagements and event activities.

Telecommunication transfer dispatch.

Roosevelt University – Chicago, IL June 1992 – October 1997

Mailroom Clerk

Efficient operation and maintenance of metered mail machine.

Sorted and distributed mail to department, student, staff and faculty members.

General office safety and maintenance.

Delivered mail to different departments throughout the university.

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