Escrow Assistant /Customer Service/ Data Entry

ANNA L. SERNA

***** **** *** *****, ****, TX ****9 / 346-***-****

*****.****@*****.***

Analytical, organized with a customer service background. Able to work alone with little to no supervision in a fast- paced environment, or team player with ownership mentality. Seek strategic solutions to resolve challenges and propel business growth. Seeking a full or part time position where I may utilize my skills to grow, perform and complete required tasks. EXPERIENCE

MAY 2022 - PRESENT

ESCROW SUPPORT

SOUTH LAND TITLE- REMOTE POSITION

Working from home to assist escrow officer’s and their assistants with escrow processes as assigned. All requests such as opening orders, ordering taxes, requesting payoffs and surveys, inputting title fees, lender fees for prelim CD’s, approving wires, and all other related requests. 2018 - 2022

ESCROW ASSISTANT

DECLARATION TITLE- KATY, TX

Receptionist- handling and assisting all customer calls with title and title process questions. Open orders, receipt earnest money, remote banking to deposit checks. Assistant Processor- Prepare CPL, title commitment, prelim CD with title fees, wire instructions, and tax certificate- all title work to go out to all parties. Request payoffs, surveys and HOA information.

Closer’s assistant – handled the refi department to balance CD with lenders, request and review loan docs, prepare title docs and provide complete package to closer for signing. Assisted with signings and sent for funding approval.

JUNE 2013 – APRIL 2016

ESCROW ASSISTANT

CHICAGO TITLE PARK TEN / CHICAGO TITLE CINCO RANCH Open new homebuilder orders (Trendmaker). Prepare new files for processor. Create daily deposits and accounting reports for the corporate office. Assist the processor with sending out title work and Builder signed HUD’s. Worked post closing and back end to prepare lender packages, builder packages and

e-record.

2

EDUCATION

• Real Estate School of Houston

SKILLS

• Bilingual- Spanish speak, read and

write.

• 10+ years combined real estate

experience in the field and in the

administrative/ clerical capacity

• MS office, Outlook and internet

proficient

• Mobile Notary

• Strong research, analytical and data

management skills.

• Possess high level of integrity,

accountability and confidentiality.

• Excellent customer service and

communication skills

• Friendly, neat and organized with a

professional manner.

REFERENCES AVAILABLE UPON REQUEST

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