Medical Assistant
Resume:
Nicole Thunder Hawk
Tempe, AZ *****
******.***********@*****.***
• Great professional communication skills, ability to deescalate unsafe situations, identify and connect supports
• Client focused with ability to provide efficient resources to persons in crisis using conflict resolution and deescalating skills
• Leadership skills, able to prioritize, delegate tasks and make sound decisions quickly
• Familiar with recovery and practices housing first approach
• Flexible, dependable and reliable professional known for thriving in fast-paced environment
• Excellent steward of company resources and equipment
• Proficient in documentation for biopsychosocial and progress notes Authorized to work in the US for any employer
Work Experience
Medical Assistant-Limited Term
Terros - Tempe, AZ
January 2022 to May 2022
• Roomed patients, provided excellent customer service, patient oriented
• Measured vital signs, restocked patient rooms
• Documented in charts, communicated with provider
• Scheduled appointments and labs
• Verified insurance, completed Prior Authorizations
• Called in medication refills, ordered injections from on-site pharmacy and administered correct dose/ route to patient
• Administered injections, obtained labs/blood draws, performed EKG's SMI Case Manager/Certified Peer Support Specialist/PSH Navigator II/BHT Community Bridges Inc. - Mesa, AZ
May 2019 to December 2021
• Facilitate and monitor RBHA and Non-RBHA community based services for clients
• Deliver services and community services for clients to provide life necessities
• Works collaboratively with client to identify and document strengths used to set SMART goals
• Continuously providing Peer Support Services and living skills education
• Responsible for conducting outreach, engagement, case management, and ongoing wrap around supportive services
• Advocates for clients well-being to ensure homelessness is no longer a reality
• Assist with intakes and assessments for each client while using motivational interviewing, redirecting and updating Tx plan
• Monitoring Court Ordered Treatment, petitioning to inpatient facility, submitting paperwork for renewal.
• Provides special assistance by communicating with Advocates and Guardians
• Evaluating client Suicidal/Homicidal ideations by providing support, validating feelings, deescalating situation, providing encouragement to seek help, addressing needs, active listening without judgement, staff with team, staying on the phone with client till they are safe. Medical Assistant Extern
Total Primary Care - Chandler, AZ
January 2021 to February 2021
• Studied Medical Assistant Courses and anatomy of the human body
• Practiced Phlebotomy, administering injections, vitals, patient scheduling
• Strong understanding of ethics and client confidentiality
• Experience utilizing EKG machine, Covid-19 testing
• Consistent communication with providers, patients and care team Internship
Phoenix Rescue Mission - Phoenix, AZ
February 2017 to July 2018
· Facilitated weekly support groups with women in recovery program
· Service initial phone and web inquiries using database software skills and motivational interviewing skills
· Provide thorough understanding of treatment services offered and other placement qualifications.
· Accountability for clients to and from appointments/court dates
· Provide drug screening, housing, and care package during intake process upon arrival to facility
· Responsible for storing and maintain applicant records. Caregiver Supervisor/Medication Manager/BHT
Sunrise Senior Living - Scottsdale, AZ
February 2005 to October 2007
• Assist Alzheimer and Dementia residents to perform daily living skills.
• Monitor for safety of client at all times including mental health well being.
• Providing support and encouragement to clients experiencing suicidal/homicidal ideations. Staffing with team to ensure safety, support and follow-up resources.
• Coordinating care with family, friends and healthcare provider on a regular basis.
• Deescalating unsafe situations with client and between clients, reducing stressors, ensuring there are no weapons, assist in identifying coping skills, connecting client to counselor and peer support.
• Dispensing medication, reordering meds, monitoring for side effects, counting narcotics and shift change.
Education
Diploma in Medical Assistant/Phlebotomy
Arizona College - Mesa, AZ
July 2020 to February 2021
Associates in Art
Phoenix College - (On-Going)
2020
General Education Diploma
Black Hills Career Learning Center - Rapid City, SD September 2001 to October 2001
Skills
• Case Management
• Crisis Prevention Intervention
• Motivational Interviewing
• Individual / Group Therapy
• Microsoft Office, Excel, EMR systems
• ASAM
• Integrated Service Plans
• Peer Support Specialist
• Intakes/Rooming PT
• Phlebotomy, Collecting lab samples, injections
• Medical Scheduling, Filing Charts
• performing EKG's
• Covid-19 Testing
• Communication skills
• Vital signs
• Patient monitoring
• Documentation review
• Behavioral health
• Anatomy Knowledge
• Primary Care Experience
• Triage
• Typing
• Primary care
• Crisis intervention
Awards
Employee of the Month
February 2020
Certifications and Licenses
Certified Peer Support Specialist
June 2019 to Present
Medical Assistant with Phlebotomy Diploma
February 2021 to Present
Arizona Drivers License
Present
Crisis Prevention Intervention Training
December 2021 to June 2022
Level One Fingerprint Clearance Card
November 2020 to November 2026
BLS/AED Certification
May 2021 to May 2023
CPR Certification
Additional Information
39 month DMV Driving Record
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