Ahmad Shams

**** ** ******** ***** • Ankeny, Iowa 50021 • 515-***-**** • adu2bv@r.postjobfree.com

Technical & Professional Skills

PC Diagnostics and Troubleshooting, Hardware/Software Installs, Data Backup, Updates & Upgrades & Migrates, Printer Setup, Network Installation, diagnosis, and troubleshooting Very Good Communication Skills, Team oriented player who works well in teams, Creative Thinking Skills, Multilingual: fluent in Arabic, English language. Educational & Professional Qualifications

● Bachelor degree in Commerce & Business Administration – Faculty of Commerce Cairo University, 2001.

● MCSA & Advanced Security in Orascom technology training (OTT): Course in A+ & N+ in Orascom, Egypt in 2006.

● Programming and Web Development in Information Technology Institute (ITI): Web development training and programming in HCI, HTML, JAVA script, SQL, Visual Studio, Adobe Flash MX, and Adobe Photoshop CS2, Egypt in 2007/2008. Professional Expertise

August 2020 to Present

IT Project Manager

1st Geek Computers

Duties & Responsibilities

System diagnosis & troubleshooting/ Virus scans and malware removal/ Upgrading operating systems /Installing software on PCs, desktops and Macs® / Addressing printer and scanner issues / Wireless Router & Firewall Configuration / Data Backup Services & Solutions / Build and Installation Servers.

Jul 2019 to Jul 2020

Sr. Systems Engineer

Cognizant (John Deere)

Duties & Responsibilities

● Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.

● Analyze, resolve, respond to, and document end user inquiries

● Install desktop/Laptop software using approved tools

● Troubleshoot operating system

● Troubleshoot connection issues with LAN/WAN

● Update all Service Tickets with accurate and timely records of work performed, and resolution details

● Maintain and contribute to a knowledge base

● Coordinate hardware warranty repair

● Escalate to 3rd party vendors when necessary

● Responsible for raising and coordinating problem management issues

● Perform additional tasks (end user/infra related) when required

● Participate in end user computing projects

● Perform initial triage of printer issues and engage proper teams for resolution 1

● Strong understanding and skills in SLA, KPI Management

● Lifecycle Management of End User Devices

● Provide Conference Room Support including Video Conference Equipment September 2011 to Jul 2019

IT Project Manager

1st Geek Computers

Duties & Responsibilities

System diagnosis & troubleshooting/ Virus scans and malware removal/ Upgrading operating systems /Installing software on PCs, desktops and Macs® / Addressing printer and scanner issues / Wireless Router & Firewall Configuration / Data Backup Services & Solutions / Build and Installation Servers.

January 2009 to February 2011

IT System Support (Cisco Systems)

Broker Company for stock market and Forex, Minya, Egypt Duties & Responsibilities

Configuring routers, install windows XP Vista 7and office 2007, manage and maintain the network including physical layers and security wired and wireless, install company software and manage customers accounts on the program, backup and restore, use Norton ghost system, troubleshoot any problems quickly ASAP, monitor the connections lines to the internet and other branches was 3 lines, remote assistance for our clients for supporting the company software to insure quality of company services. July 2006 till December 2008

IT manager

Roma Hotel, Hurghada, Egypt

Duties & Responsibilities

Configuring routers, install windows XP, win-server 2003, office 2007, manage and maintain the network including physical layers and security wired and wireless, manage several servers (ISA, Front office server, music server, call server, print server), update and manage the hotel website, remote assistance for all employees and VPN. January 2004 till May 2006

IT assistant

Nefertiti Hotel Minia, Egypt

Duties & Responsibilities

Configure routers, install windows XP, win server 2000, office 2003, manage and maintain the network including physical layers and security wired and wireless, manage several servers (ISA, Front office server, music server, call server, print server). July 2002 till September 2003

IT Technical Support

Armed Forces Club, Minya, Egypt

2

Duties & Responsibilities

Install windows 98, ME, XP, office 97, 2000, XP, manage and maintain the network including physical layers and security wired and wireless, teaching IT basics, hardware Maintenance.

Supplementary Training & Notable Achievements

● HP Certification.

● Career Readiness Certificate from Iowa WorkForce (ACT)

● Communication Skills- Planning Skills- Organizing Skills- Teamwork Skills.

● A+& N+ & MCSA in Orascom (WIN XP and WIN SERVER 2003) and configure Cisco systems.

● Web development training and programming in HCI (Human-Computer Interaction), HTML, JAVA script, SQL, Visual Studio, Adobe Flash MX, and Adobe Photoshop CS2.

● Microsoft Office 2003 & 2007.

3

Contact this candidate