Customer Service Care
Resume:
Elsy Carolina Jimenez Perla
***** ******* ****, ****** ******, MD 20906
adu2bm@r.postjobfree.com
Languages:
Spanish Native Language
English: Speak, Read and Write
Education:
High School: College la Transfiguration
University: Communications, Marketing and Radio- Don Bosco University
Institute: Institute Belleza (Mexico)
Technical Career: Cosmetology
Technical Career: Professional Hair/Makeup/Nail Stylist
College Career Cosmetology, Barber, Nail Specialist Montgomery Beauty School
Cosmetology Licensed Maryland and DC
Training Course Manager business administration/ License 455530
District Of Columbia Board.
Actual Job:
Customer service Pediatrics Clinics Maryland
Duties:
Insurance Eligibility and Benefits
Customer service Internal and external costumers
Schedule appointments (4 Doctors and Nurse) Visits
Manage Dr. Schedule, Daily, Weekly, Monthly (4 Providers)
Payments, balances details and invoices
Submit service claims small procedures.
Inbound and outbound calls (Patients, Hospitals, Providers etc.)
Medical referral and appointment coordination
Vaccine Records (verify and added to the system)
Daily Payment reports and claims reports
Qualifications:
Professional, Responsible, multitasking, creative, productive
Customer service oriented, de-escalation skills, active listener, and resolutive
Fast learner, self-motivated and organized and detail oriented
Sixteen years of experience in cosmetology industry and three years’ beauty salon owner
Professional Skills:
16 years customer service experience
Floor support/phone inbound and outbound calls/email/ chat
Full cosmetology career in El Salvador and Mexico
Make-up and nails teacher (2 Years)
3 years’ experience working on wedding and special events
3 years’ administration training and salon duties
Training:
ECW Medical Service Tool
Avaya / phone inbound and outbound calls/email/ chat
Customer care phone agent (Latin America and Caribbean)
Customer care email service (KANA) (Latin America and Caribbean)
Customer service to Relationship Customers (corporative accounts) (Latin America and Caribbean) General training and Mexican accounts.
Latin America sales for business and consumer Area (DELL).
Mentor Certification provided by Dell
Business Project Improvement (BPI) Green Belt
US Customer Care Service. (Spanish and English customers).
Quality, audit phone and email process.
Awards:
Mentor Certification / 4 continues years
Received 8 Dell Bronze awards for my performance and providing the Best Customer Experience.
Top performance by quarter (Team Customer Care Agent)
Winner of multiple make-up and nail contests
Sales:
Increase all salon services and sales with charm and acknowledge of excellent retail product sales.
Client Retention:
Beside people skills, I have learned how to provide an excellent client consultation that will ensure better customer experience to achieve best salon service results.
Team Spirit:
One of my strongest attributes is the mentoring of my co-workers. Sharing useful information to internal and external customers online or in person. Seeing the company as a team (family) helps to improve salon services and improve customer care experience.
Administration:
Manage Salon inventory and appointments
Customer service (internal and external customers)
Work with escalation
Work with salon retail sales providers
Experienced with internet and online searches, Microsoft word, Excel, PowerPoint, and SharePoint.
Previous Work Experiences.
Radio EXA and Radio Maria
Radio Streaming Live/ Radio Live Programs /Consult, emotional support and Interviews Programs
Dell International computer
Customer care Supervisor Phone, email and Chat support
Dell international Computer
Customer Care Enterprise, Government, and Large Companies.
Dell Computer
Trainer and developer BPI Programs
Mexican Belleza institute School. Beauty and marketing Teacher and couch
Mexico San Luis Potosi.
Perla’s Salon and Spa Owner, Administrator and Hair, Make up and Nail artist
San Luis Potosi, México.
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