Maria castro

**** ******* ** *** **, Santa Clara, CA, 95051

408-***-**** adu2af@r.postjobfree.com

Objective

To obtain a production/assembler position or obtain a customer service associate position in a support and services department of a credit union or bank where I can utilize and expand upon my years of similar experience and training in related fields.

Skills & Abilities

Experienced in meeting quality standards and deadlines for assembling products that may be hazardous as well monitoring equipment and following safety procedures.

As an EFT services specialist, I am responsible for balancing and reconciling several G/L accounts, monitoring fraudulent claims and activity, handle member inquiries regarding their credit or ATM cards, manage vendors such as EFT source, GOLDLeaf, S1, COTS, Visa, etc. In addition, I review fraud claims and recommend investigations as necessary and processing provisional credit to member accounts while processing chargebacks and dispute resolution. Other responsibilities include:

ATM/Check Card Operations Fraud Claims Processing

CAMs Fraud Monitoring CRIS Alert Processing Chargeback Processing

Involved in System Conversion

Experience

2/2022 – Present Cepheid

Production Worker

Sunnyvale, CA

04/2000- 05/2009 EFT Services Specialist

Technology Credit Union

Sunnyvale, CA

11/1993-03/2000 Asst. Store Manager

Talbot’s

Stanford Shopping Center, Palo Alto CA

10/1996-10/1998 Assistant Store Manager

MACY’S

Sunnyvale, CA

01/1994-12/1994 Office Assistant/Secretary

Jeffrey Goldman Law office

Burlingame, CA

Education

1976-1980

BA-S Finance, Manila, Philippines, University of the East

Career achievements

·Nine years of progressive experience within Technology Credit Union and promoted as an EFT Services Specialist moving from a Member Services Representative.

·Held positions such as Assistant Store Manager of high-end women’s apparel store branches.

·Proficient in teller responsibilities such as taking deposits, completing withdrawals, issuing ATM cards and Visa check cards, processing loan payments, issuing cashier’s checks, etc.

·Selected to attend numerous merchandising, quality, and customer service seminars/training conferences. Also received outstanding customer service and performance marks.