David R. Duke

Contact Info

Email – adu24x@r.postjobfree.com

Phone – 469-***-****

Career Summary

Top performing individual with excellent people skills, good problem solving abilities, very adaptable with situational awareness with almost 20 years’ experience handling the computer support needs of a highly demanding environment. Seeking a position where team members are provided with a wide variety of tasks to challenge their abilities.

Experience and Accomplishments

Server Team Manager, NCH Corporation

12/1/2021 – Present

Manage Team of ten people Globally (Eight on shore, two in Europe)

Work with other Infrastructure teams on a daily basis

Make sure Incidents, Requests, Changes are done in a timely fashion

Ensure documentation stays updated

Ensure Project deadlines are met

Manage Expectations

Provide Technical Escalation Support when needed

Help Solution Designs and find answers to complex problems

Report to the Director and CIO on high visibility issues

Maintain Discretion as required

Communicate with Project Managers and Business Leaders as required

Participate in regular Information Technology Meetings with other Business Leaders.

Senior VMWare Administrator, NCH Corporation

08/27/2018 – 12/1/2021

Keep track of ESXi capacity/licenses/upgrades for world infrastructure

Migrate HQ Datacenter from traditional SAN to HCI infrastructure using DELL VXRail

VMWare Administration on 700 VMs across 20 Hosts.

Perform misc. duties such as VMWare Tools updates, and VM Compute needs – vCPU, Memory, Storage

General/Advanced Windows Administration

Trend Deep Security Administration

Carbon Black / Sentinel One Administration

Zerto Replication (DR)

Assist/lend guidance to other team members

Work with other IS teams on projects regarding server infrastructure.

Hyper-V Administration at remote sites

Convert Remote Sites from Hyper-V to VMWare ROBO

ProofPoint Administration and tickets

Microsoft Active Directory Administration

DNS Administration (Internal and External)

Some MS Exchange Administration

O365 Administration

Monthly On-Call rotation

Engage on various Infrastructure InfoSec issues

Network Support Specialist Advisor, NTT Data Services

02/14/2015 – 08/24/2018

Establish/Enforce support server standards for site

Track Environment Risks, Recommended Upgrades

Migrated VM cluster from ESX 4.0 to ESXi 5.5 with no downtime

Develop/Test Migration plan from ESXi 5.5 to 6.5

Implement unified server backup solution

Configure Cisco Switches for Floors, special use

Reconcile Server/Device Inventory with CMDB

Monitor server backups

Manage EUC backup platform - Code42 Crashplan pro

Monitor environment for best practices improvment

Pro-active issue engagement and resolution.

NetApp Storage Admin / Capacity planning.

Active Directory – create groups/assign ntfs permissions, create/manage GPOs, create/manage service accounts, troublshoot site AD issues.

Team Lead for Network/Infrastructure/Server Support in a national headquarters office.

Patch remediation

Monitor servers, track performance trends.

Provide support for Cisco Call Manager, Cisco Unity, Cisco Jabber

Champion/Drive projects.

Senior Administrator for site

System Administrator Sr. Advisor, NTT Data Services (Formerly Dell)

08/13/2013 – 2/14/2015

Refined Processes for Intel Team after model shift inside company

Tracked Environment Risks, Recommended Upgrades

Assisted on financial numbers for new Wintel server sizes for larger instances

Assisted in new Storage Frame purchase, and upgrade planning of existing storage infrastructure for Intel Storage Capacity needs

Consulted for assists/escalations

Consult for Wintel to Service Delivery Leader

KACE SME for Intel Team.

Steady State support using IS Best Practices

Pro-active issue engagement and resolution.

Microsoft Hyper-V Certification

Designed & Implemented Hyper-V 2012 POC Environment for customer

Designed &Proposed Leveraged and DMZ VMWare Hosting Environment

Team Lead for Steady State Support for 450 Servers in a physical/virtual/DCD Environment

System Administrator Advisor, NTT Data Services (Formerly Dell)

9/11 – 8/13

Created ServerQA checklist for Newbuilds/Rebuilds

Process flowcharts for standing up new servers

Implemented Best Practices in ESX Environment

Improved reliability of ESX Clusters

Consulted for assists/escalations

Implemented KACE for patching and inventory management

Improved NetBackup troubleshooting processes

Steady State support using Dell IS Best Practices

Pro-Active issue engagement and resolution

Asset management of Dell owned hardware assigned to account.

Extensive work on VMWare virtual environment to bring up to best practice standards.

Education

High Tech Institute - AAS in Computers/Electronics Technology

Various Tech Training in VMWare/Microsoft/Cisco/Dell/EMC/NetApp

Certifications and Licensure

Private Pilot Certificate

Amateur Radio General Class License

Hyper-V 2012

MCP, 2003

MCSE NT 4.0

CompTia A+

Technical Skills

Hardware

Dell, HP, Compaq, NetApp, NetApp C dot, Cisco, 3com, Linksys, Netgear, Lexmark, APC, LanTronix, Raritan, iPad/iPhone, various server / desktop hardware, Fiber Channel, iSCSI, NFS, HCI, VXRail, VRTX.

Software

Windows Server (2019 – NT 3.51), (Windows 10/64 – Dos 3.0), NetApp, Citrix, Microsoft SQL, SMS 2003, SCCM 2007, OCS, NetApp OSSV, SMVI, Encase Forensic, Veritas, ArcServer, ePO, McAfee Antivirus, MS Office, Remedy, Unitrends, Cisco Voip, RightFax, Unitrends, Crashplan, Hyper-V, VMWare ESXi, VMWare vCenter, VMWare vSphere, NetBackup, JAMF Casper Suite, ProofPoint, Faxnation, Exchange 2010, Exchange 2013, O365, Teams, Zerto, Trend Deep Security, Trend Office Scan, TrackIt, VXRail Manager, Laserfische, Solar Winds Orion, Solar Winds Patch Manager,

Volunteer and Community

City Council Member for Wylie, TX – 2nd Term 2019-Present

Camera Operator at Church

Contact this candidate